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Published Option
Default Value: No default value
Valid Values: Name of a custom field in Salesforce.
Changes Take Effect: When the session is started or restarted.
Introduced: 9.0.0
Specifies the name of a custom activity field in Salesforce. If set, Adapter saves the chat transcript to this field in Salesforce. Note: Salesforce Lightning Experience supports only 255 characters for Text fields. If you configure the Text fields to store the chat transcripts and set the length of characters as 255, only the first 255 characters of the chat transcript will be saved in the Activity History and the remaining transcript will be truncated. However, you can still view the Details and Case Data of the chat interaction in the My History tab in Agent Desktop. Whereas, if you configure the Text field's character length with a value less than 255, then the chat transcript will be truncated at that number of characters in the Activity History.
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