Genesys Web Services:crm-adapter:salesforce-new-record-field-mapping

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Published Option

salesforce.new-record.field-mapping

Default Value:
Valid Values: The name of a configuration section that contains the mapping of a new record custom field mapping.
Changes Take Effect: When the session is started or restarted.
Introduced: 9.0.000.57
Related Options: screenpop.save-new-record-criterion, screenpop.object-api-name

Specifies the name of the configuration section where the mapping is defined. In the section, each key must correspond to an interaction UserData key and each value must correspond to the name of the Salesforce standard or custom object field.

Here is a sample UserData key:

[crm-adapter]
salesforce.new-record.field-mapping=new-record-mappings
[new-record-mappings]
firstName=first_name__c
lastName=last_name__c

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