Genesys Web Services:crm-adapter:screenpop-for-outbound

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Published Option

screenpop.for-outbound

Default Value:
Valid Values: established, dialing
Changes Take Effect: When the session is started or restarted.
Introduced: 9.0.000.xx
Related Options: screenpop.id-key-regex, screenpop.include-ani-in-search, screenpop.search-key-regex, screenpop.save-new-record-criterion

Specifies whether Gplus Adapter initiates screen pops in Salesforce for outbound calls.

• If no value is specified, Gplus Adapter does not screen pop for outbound calls.
• Established: Gplus Adapter initiates a screen pop when the call is established.
• Dialing: Gplus Adapter initiates a screen pop on dialing.

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