Genesys Web Services:crm-adapter:screenpop-save-new-record-criterion

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Published Option

screenpop.save-new-record-criterion

Default Value:
Valid Values: no_matching_record, always
Changes Take Effect: When the session is started or restarted.
Dependencies: screenpop.object-api-name, salesforce.new-record.field-mapping
Introduced: 9.0.000.57

Specifies whether Gplus Adapter creates new Salesforce record on screen pop.

• If left blank, no new Salesforce record is created.
• no_matching_record: A new Salesforce record is created if Salesforce search returns no matching record.
• always: A new Salesforce record is created for every screen pop.

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