9.0.120.32

Genesys Intelligent Automation Release Notes

9.x

Genesys Intelligent Automation is part of 9.x starting in 9.0.000.01.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
07/25/23	General						X

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• List of 9.0.x Releases
• 9.0.x Known Issues

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• Genesys Intelligent Automation

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• List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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The hive-off process has been updated for improved performance for the Oracle database:

• The days-tables are partitioned vertically, day sized.
• Keys used for partitioning are indexed.
• Additional indexes (CALL_STEPS_IDX1, DAILY_HEALTH_AGGREGATES_IDX1, DAILY_DASHBOARD_AGGREGATES_IDX1, DAILY_DASHBOARD_AGGREGATES_IDX2, and DAILY_HEALTH_AGGREGATES_START_IDX1) are added for performance.
• Hive-off will now not copy from day-tables to historical-tables.
• Old historical data will be deleted from the day tables, instead of from the historical tables. This helps in dropping partitions quickly improving performance.

(SPCHSTRM-3907, SPCHSTRM-4021, SPCHSTRM-4022)

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Upgrade Notes

Warning

This is a major upgrade to the database structure. The database cannot be rolled back to the older structure.

When migrating from an existing Oracle database, ensure:

1. Check and verify the hive-off process is completed.
2. Back up the reports and config databases.