Billing Data Metrics

This page describes Metrics in the Billing Data folder.

metric = Concurrent User Count anchor = BDSConcurrent folder = Billing Data
shortDesc = The peak number of unique agents that were concurrently logged in for a voice media type, during the selected period.
longDesc = The peak number of unique agents that were concurrently logged in for a voice media type, during the selected period.
dbTable = calculation = Sum([Seats Voice Concurrent]) usedIn = Inbound Voice Report
introduced = 100.0.023.0000 modified = discontinued = project = notproject =	type = mediaType = dataType = InternalMetricID =

metric = IVR Minutes anchor = BDSIVRMinutes folder = Billing Data
shortDesc = The total number of minutes for all self-service applications used by Genesys Voice Platform (GVP), for the specified tenant. This metric includes time spent in queue.
longDesc = The total number of minutes for all self-service applications used by Genesys Voice Platform (GVP), for the specified tenant. This metric includes time spent in queue.
dbTable = calculation = Sum([GVP Minutes]) usedIn = IVR Usage Report
introduced = 100.0.023.0000 modified = discontinued = project = notproject =	type = mediaType = dataType = InternalMetricID =

metric = Named User Count anchor = BDSNamedUserCount folder = Billing Data
shortDesc = The number of agents who logged in for a voice media type at least once during the selected month. This value is a running total, so for a given day, it shows the total so far during the selected month.
longDesc = The number of agents who logged in for a voice media type at least once during the selected month. This value is a running total, so for a given day, it shows the total so far during the selected month.
dbTable = calculation = Sum([Seats Voice]) usedIn = Inbound Voice Report
introduced = 100.0.023.0000 modified = discontinued = project = notproject =	type = mediaType = dataType = InternalMetricID =

metric = Peak IVR Ports anchor = BDSPeakIVRPorts folder = Billing Data
shortDesc = Peak usage of GVP treatment applied to calls within GVP, for the specified tenant.
longDesc = Peak usage of GVP treatment applied to calls within GVP, for the specified tenant.
dbTable = calculation = Sum([GVP Ports]) usedIn = IVR Usage Report
introduced = 100.0.023.0000 modified = discontinued = project = notproject =	type = mediaType = dataType = InternalMetricID =

metric = Resource Key BDS anchor = BDSResourceKeyBDS folder = Billing Data
shortDesc = This metric is used for internal comptutations.
longDesc = This metric is used for internal comptutations.
dbTable = BDS_NAMED_AGENTS.RESOURCE_KEY calculation = Count([Resource Key BDS]) usedIn =
introduced = 100.0.023.0000 modified = discontinued = project = notproject =	type = mediaType = dataType = InternalMetricID =