EX Engage Connector Recording Provider (EXRP)

Recording injection support in EXEC is implemented by two components:

1. The EX Conversation Provider (EXCP) component is responsible for gathering the recording metadata and transferring it to the EX Recording Provider (EXRP) when a voice interaction ends.
2. The EX Recording Provider (EXRP) component is responsible for integrating the recorded voice calls (from Engage contact center into the GC EX Organization) using the public EX API as outlined in EX Recording Injection. The EXRP supports an N+1 redundancy model for enhanced reliability.

For customers with a third-party recording solution, EXEC enables Genesys Cloud (GC) recording management and Quality Monitoring (QM) services for your Engage Contact Center with active recording.

• This works with either your existing Engage GIR solution or a 3rd party recorder.
• SIP Server controls recording through start/stop/pause/resume commands to the Media Control Point (MCP).

Important

Currently, EXEC Recording Injection is only supported for the deployments with 3rd party recorders. GIR-based deployments are not supported at this time.

For customers without a recording solution, EXEC can enable GC recording management and QM services if your Engage Contact Center uses SIP Server and GVP (Genesys Voice Platform), but lacks a recording solution.

• To inject recordings into GC using EXEC, you will need to:
  • Expand your MCP farm with additional recording MCPs.
  • Configure SIP Server-based active recording for your agents.

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