8.5.162.10

Workspace Desktop Edition Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
08/30/24	Hot Fix						X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workspace Desktop Edition

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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[NEW_QA] WDE has been improved to better handle e-mail mark done operation. Previously, under some circumstances, mark done operation may internally (silently?) fail, resulting in Agent capacity being wrongly decreased. (IW-18183)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.162.10.