Workspace Desktop Edition:interaction-workspace:teamlead-agent-status-get-queue-from-extensions

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Published Option

teamlead.agent-status.get-queue-from-extensions

Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.163.xx

Specifies whether Workspace uses the queue set in the EventRegistered extensions when the Team Lead changes the voice status of the selected agent to Ready, Not Ready, or Log Off (primarily for Avaya TServer). This option is applicable only when the 'Team Lead - Can Change Agent State' privilege is assigned to the Team Lead.

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