Adding a Callback Service

The following procedure is required for both voice and chat scenarios.

Prerequisite: You must have already loaded the Callback Service template in the GMS Service Management UI.

Start

1. Open the GMS Service Management UI:
   • <GMS Local Host>:8080/genesys
2. Go to Services > Configured Services, and click Add Service.
3. Configure the following fields (see the example screenshot to the right):
   • Configure Service – callback
   • Service Name - <enter a name for this service>
   • Common Default Configuration - select a voice or chat scenario from the following options:
     • User Originated Immediate (voice)
     • User Originated Delayed (voice)
     • User Terminated Immediate (voice)
     • User Terminated Delayed (voice)
     • Chat Immediate
     • Chat Delayed
4. Click Save. The Callback service that you just added now appears in the Configured Services screen.
5. (Optional) You can select callback from the drop-down list on the right, so only Callback services will be visible in the Configured Services screen.

End