URS Strategy

The following configuration is required for both voice and chat scenarios:

Setting up a URS Strategy for Queuing

1. Download the zip file containing the URS strategies: Genesys Mobile Services URS Strategies
2. Open Interaction Routing Designer (IRD).
3. Import the strategy WaitForTarget.zcf, and subroutine SetRouteDelay.zcf, using File > Import From File on the respective tabs.
4. Open the strategy and subroutine.
5. Compile and save.

Note: You do not need to load the strategy because it will be invoked by the URS web interface. See the Interaction Routing Designer help file for information about using IRD.