New Features

New Features

8.1.3

The 8.1.3 release of March 2013 includes the following new features:

• Ability to load balance multiple Context Service processes against a single database instance.
• Ability to delete Context Services customer profiles.
• Ability to merge multiple Context Services customer profiles.
• Ability to edit the Knowledge Library through PSDK/UCS ESP API.
• Documentation of the method forgrouping customer profiles in Context Services.
• Support for client-side port functionality.
• Additional operating system and database environment support (see the Genesys Supported Operating Environment Reference Guide for a full list of supported operating systems and databases).

8.1.2

The 8.1.2 release of October 2012 includes the following new features.

• Ability to use full text search in a primary/backup environment.
• Access logging for the UCS database.
• Cache improvements to reduce memory footprint.

8.1.1

The 8.1.1 release of May 2012 includes the following new features.

• Ability to run multiple UCS instances in a single tenant
• New start and finish log messaging for UCS/CS archiving operations, enabling alerting in Solution Control Interface

8.1.0 Maintenance Release

The 8.1.0 maintenance release of October 2011 adds:

• Enhancements to bulk import of customer profile data:
  • Use of roles
  • Log output
  • Ability to restart at a specified index
  • Prevention of duplicate inserts
• Ability to configure multiple listening ports in Configuration Manager
• Ability to configure TLS with ESP (Genesys External Services Protocol) in Configuration Manager
• Support of TLS connection to Configuration Server

8.1.0

The 8.1.0 release includes the following new features. These features apply to UCS/CS only.

• Bulk customer profile import—Ability to import large amounts of profile data using a POST query
• Service data purging—Ability to Configuration Options Only to Schedule Pruning schedule service purging (pruning) using configuration options alone
• Role-based access control—Control access to profiles, services, states, tasks, and other objects Access Control using Roles
• Security log filtering—Ability to control printing of attached data in logs.
• Multiple user authentication—Option to configure login credentials per client.
• Agent history search—Enhancement of UCS database schema enabling ability to search for all interactions handled by a specified agent, regardless of the contacts involved
• Configuration Access Layer—UCS access to Configuration Server refactored to use Platform SDK rather than Genesys Config Library
• Database encryption—Supported for MS SQL Server 2008 and Oracle 11g