Generic Configuration Procedures

This section provides generic instructions for using Genesys Administrator to configure a Genesys Framework Application object. Refer to instructions for a particular application for any application-specific deviations from the standard configuration procedure.

Application Templates

The application template provides a majority of the configuration options for server applications and the default values of those options. Using one application template, you can create as many Application objects of the same type as you need.

Before you configure an Application object, import a template for this application. If a suitable predefined template is not available, create a new template.

Tip

Before you continue, make sure you have selected Show Advanced views in User Preferences. Refer to Genesys Administrator 8.1 Help for more information about setting User Preferences.

Start of procedure

1. In Genesys Administrator, go to Provisioning > Environment > Application Templates, and select Import template, located in the slide-out Tasks panel on the right.
   Important

   If Application Templates is not listed under Environment, open User Preferences, and select Show advanced views on the General tab. Refer to Genesys Administrator 8.1 Help, if necessary.
2. In the window that appears, click Add.
3. In the Choose file dialog box, locate the installation CD for your product and open the TEMPLATES folder.
4. Select the template file for your application.
5. Click Open to import the template file. The Configuration tab for this template is displayed.
6. Make any changes that you require, then click Save to save your changes and return to the list of available templates.
7. If there is metadata associated with this template, import the metadata file.

End of procedure

Start of procedure

1. In Genesys Administrator, go to Provisioning > Environment > Application Templates, and click New in the toolbar.
   Important

   If Application Templates is not listed under Environment, open User Preferences, and select the Show advanced views checkbox on the General tab. Refer to Genesys Administrator 8.1 Help if necessary.
2. Specify the template Name, select a template Type, and specify a Version.
3. If required, define default configuration options on the Options tab.
4. Click Save to save the changes and return to the list of available templates.
   The new template is stored in the Environment > Application Templates folder, and can be used to create a new Application object; you do not have to import it.

End of procedure

Application Metadata

Starting with release 8.0, application templates for some Genesys components come with additional XML files called Application Metadata files. These files are used by only Genesys Administrator, and provide a user-friendly way to further configure an object. The metadata file contains all of the configuration options that can be used for the particular application, including those that are already in the template.

The metadata file is located in the same folder with the corresponding application template, and has the same filename with the extension .xml. To enable the metadata, you must import the metadata file and associate it with the application template.

Prerequisites

• The application template to be associated with the metadata is available.
• You are logged in to Genesys Administrator.

Start of procedure

1. Go to Provisioning > Environment > Application Templates, and select the application template to which the metadata is to be imported. The Configuration tab for this template is displayed.
2. Click Import Metadata in the toolbar.
3. In the window that appears, click Add.
4. In the Choose file dialog box, locate the installation CD for your particular product and open the TEMPLATES folder.
5. Select the metadata file for the application.
6. Click Open to import the metadata file and associate the metadata with the application template.

End of procedure

After the metadata is imported for a template, a new tab, Settings, appears in the details pane for each Application object created from that template. In that new tab, Genesys Administrator displays additional detailed information about configuration options that can be used with that application.

For more information about metadata, refer to Genesys Administrator 8.1 Help.

Server Applications

This section contains the procedures necessary to create and configure Server applications.

Creating and Configuring a Server Application

[+] Show steps

Prerequisites

• The Configuration Layer is installed and running.
• You are logged in to Genesys Administrator.

Start of procedure

1. Go to Provisioning > Environment > Applications, and select New in the toolbar.
2. From the list of available application templates in the Browse dialog box, choose the template for this application. (See Application Templates for information about templates.)
3. In the General section of the Configuration tab:
   • Enter a name for this application in the text box. The application template provides information for the application type and version.
   • If you are in a multi-tenant environment, add the tenants who will be using this application.
   • In the Connections field, do any of the following as required:
     • Add a connection to any server application to which this application should be a client. To enable Advanced Disconnect Detection Protocol (ADDP) for this connection, see Configuring ADDP.
     • To enable ADDP between this server and Configuration Server, add the Configuration Server Application object (named confserv) to the connections and specify the values for the connection protocol, in seconds (see Configuring ADDP.) For more information, refer to ''Genesys Administrator 8.1 Help''.
     • Add a connection to Message Server to provide alarm-signaling and centralized-logging capabilities.
4. In the Server Info section, specify the following:
   • The host computer on which this server is to be installed and/or to run.
   • Listening ports that applications must use to connect to this server.
   • Working Directory-The full path to the directory from which the application starts.
   • Command Line properties-The command line used for starting the application; usually, it is the name of the executable file.
   • Command Line Arguments-Additional parameters, if any, used for starting the application.
     Note that the path, command line, and command-line parameters are updated automatically during the application's installation procedure.
   • If another server application is used as a backup for this one, specify the Backup Server and the Redundancy Type.
   Warning
   You must have a special high-availability (HA) license to use redundant configurations. Otherwise, the Management Layer does not perform a switchover between the primary and backup servers. Refer to the ''Genesys Licensing Guide'' for details.
5. Select the Options tab and specify (or change) the values of the configuration options as necessary. Click on the option name for its description. For additional information about the options, see:
   • The ''Framework Configuration Options Reference Manual'' for Configuration Layer and Management Layer component options.
   • The latest version of the Framework T-Server Deployment Guide for your specific T-Server and/or HA Proxy options.
   • The latest version of the Framework 8.1 Stat Server User's Guide for Stat Server options.
   If the application's working directory differs from the directory in which the application was originally installed, configure an option named messagefile in the log section. Specify the full path to the application-specific log messages file (*.lms) as the option value. Otherwise, the application is unable to generate its specific log events.
6. Click Save or Apply to save your changes. The new application is now listed in the list of applications.

End of procedure

Important

If you configure two applications as a redundant pair (primary and backup), Genesys strongly recommends that you synchronize configuration options and server ports between the two applications. When a port is defined on the primary server application, a compatible port is automatically allocated on the backup server application. If the two server applications are configured as a redundant pair, you cannot remove or change the ports on the backup server. If the two are not linked as a redundant pair, you can delete the ports on the application that had been the backup.

Configuring ADDP

You can enable ADDP for a connection between any two Genesys applications that are configured as client-server pair and that support ADDP.

Important

Some applications do not support ADDP for certain connections. Refer to application-specific documentation or Release Notes to determine if your application supports ADDP.

[+] Show steps

Prerequisites

• The Configuration Layer is installed and running.
• Application objects for each application in the client-server pair exist.
• You are logged in to Genesys Administrator.

Start of procedure

1. In Genesys Administrator, go to Provisioning > Environment > Applications, and select the client application in the client-server pair.
2. Select the Configuration tab, and expand the General section.
3. In the Connections list, click Add.
4. In the CfgConnectionInfo dialog box that opens:
   1. From the list of servers, select the application name that represents the connection for which you want to configure ADDP.
   2. Specify addp as the value for the Connection Protocol field.
   3. Specify any integer as the value for the Local Timeout field. This indicates how often, in seconds, the client application sends polling signals to the server application.
      Tip

      To avoid false disconnect states that might occur because of delays in the data network, Genesys recommends setting the ADDP timeouts to values equal to or greater than ten (10) seconds.
   4. If you also want to enable polling signals from the server application to the client, specify any integer as the value for the Remote Timeout field. This timeout is also measured in seconds.
   5. In the Trace Mode field, select one of the following:
      1. Select Trace On Client Side to turn on ADDP at the client. The client application will generate ADDP-related messages in its logs.
      2. Select Trace On Server Side to turn on ADDP at the server. The application will generate ADDP-related messages in its logs.
      3. Select Trace On Both Sides to turn on ADDP at both the client and server. The Client and server applications will both generate ADDP-related messages in their logs.
      4. Select Trace Is Turned Off to turn off ADDP tracing altogether. ADDP-related messages will not be generated.
   6. Click OK, and then Save to save the configuration changes.

   End of procedure

Graphical User Interface Applications

To create and configure a GUI Application object:

Prerequisites

• The Configuration Layer is installed and running.
• At least one of the servers to which the GUI connects is installed.
• You are logged in to Genesys Administrator.

Start of procedure

1. In Genesys Administrator, go to Provisioning > Environment > Applications, and select New in the toolbar.
2. From the available application templates in the Browse dialog box, choose the template for this application. See Application Templates for information about templates.
3. In the General section of the Configuration tab, enter a name for this application in the text box. The application template provides information for the application type and version.
4. Select the Connections tab. If necessary, add connections to any server applications to which this GUI application must connect.
5. Click Save to save your changes. The new GUI application is now listed in the list of applications.