Accessing voicemail from a remote telephone

Warning

This User's Guide applies ONLY to the Legacy SIP Feature Server 8.1.200.xx release. Unless you have been told to use this documentation, use the current 8.1.2 User's Guide.

To access your voicemail from a telephone not connected to your internal telephone system:

1. Dial the voicemail access number.
2. Enter your mailbox number and password. If you are accessing your voicemail for the first time, you must change your password.
3. Press # to confirm.
4. From the main menu, select from the following options:
   • Press 1 to play new messages.
   • Press 3 to play saved messages.
   • Press 4 to reach the greetings menu.
   • Press 5 to record your name or change your password.
   • Press 6 to access a group mailbox. Press 1 and enter a group mailbox number or press 2 to hear a list of all available group mailboxes.
5. Use these commands while any message plays:
   • Press 1 to rewind 10 seconds.
   • Press 2 to pause or resume.
   • Press 3 to forward 10 seconds.
   • Press 4 to play a voice menu, which lists all commands for listeners.
   • Press 5 to hear envelope information about the call, for example: message length (in H:M:S) and Caller ID of sender.
   • Press 7 to delete.
   • Press # (number sign) to go to the next message.
   • Press * (asterisk) to cancel and return to the main menu.

Note: The user and group mailboxes can only be accessed through mailbox credentials (the mailbox number) in TUI. The DN, agent, or user credentials to access the mailbox are not supported.