arm Section

This section must be called arm, and is configured in the Genesys Administrator Extension Server Application object of type Generic Genesys Server.

The options in this section are required for the Audio Resource Management module in Genesys Administrator Extension.

delete_from_db_after_processing

• Default Value: false
• Valid Values: false, true
• Changes Take Effect: After Genesys Administrator Extension is restarted.
• Specifies if the original audio file is to be deleted from the database after all required processing (including any format conversion and transfer to target storage) is complete. If set to true, the original file located in the target storage is used for any subsequent reprocessing, and if required, is downloaded from the target storage rather than from the database (from which it was removed).

This option enables the user to decide if he or she wants the system to delete the binary audio information in the original audio file from the database after processing is done. The advantage of deleting the information is that less database space is used. The disadvantage is that reprocessing is possible on the files located in target storage. These files could be subject to corruption, loss, or a problem with the target storage itself, thereby losing the original information. In this case, the database just offers redundancy and robustness of the data.

local_announcement_folder

• Default Value: announcement
• Valid Values: Any valid folder
• Changes Take Effect: After Genesys Administrator Extension is restarted.
• Specifies the name of the folder where the audio data for audio resources of type Announcement is stored while the audio resource is stored in the database, encoded, and moved to target storage. This folder is specified relative to the path specified by the option local_path.

local_music_folder

• Default Value: music
• Valid Values: Any valid folder
• Changes Take Effect: After Genesys Administrator Extension is restarted.
• Specifies the name of the folder where the audio data for audio resources of type Music is stored while the audio resource is stored in the database, encoded, and moved to target storage. This folder is specified relative to the path specified by the option local_path.

local_os

• Default Value: RHEL5
• Valid Values: Red Hat Enterprise Linux 5, Windows
• Changes Take Effect: After Genesys Administrator Extension is restarted.
• Specifies the operating system running on the Genesys Administrator Extension server host.

local_path

• Default Value: /opt/gax/arm
• Valid Values: Any valid path
• Changes Take Effect: After Genesys Administrator Extension is restarted.
• Specifies the absolute path to the location of local audio storage, that is, to the folders specified by the options target_announcement_folder and local_music_folder.

local_sox_path

• Default Value: /usr/bin/sox
• Valid Values: Any valid path
• Changes Take Effect: After Genesys Administrator Extension is restarted.
• Specifies the absolute path to the SoX binary (executable) file.

target_announcement_folder

• Default Value: announcement
• Valid Values: Any valid folder name
• Changes Take Effect: After Genesys Administrator Extension is restarted.
• Specifies the folder where all audio files of type Announcement, both original and encoded, are stored. Media Server retrieves the files from this folder and uses them. This folder is specified relative to the path specified by the option target_path.
• If the delete_from_db_after_processing option is set to true, the original audio files stored in this folder are used for reprocessing, and are downloaded from this folder instead of from the database. However, the encoded files are always downloaded from this folder, not from the database.

target_music_folder

• Default Value: music
• Valid Values: Any valid folder name
• Changes Take Effect: After Genesys Administrator Extension is restarted.
• Specifies the folder where all audio files of type Music, both original and encoded, are stored. Media Server retrieves the files from this folder and uses them.This folder is specified relative to the path specified by the option target_path.

If the delete_from_db_after_processing option is set to true, the original audio files stored in this folder are used for reprocessing, and are downloaded from this folder instead of from the database. However, the encoded files are always downloaded from this folder, not from the database.

target_os

• Default Value: RHEL5
• Valid Values: Red Hat Enterprise Linux 5, Windows
• Changes Take Effect: After Genesys Administrator Extension is restarted.
• Specifies the operating system running on the target storage host.

target_path

• Default Value: /mnt/arm/target
• Valid Values: Any valid path
• Changes Take Effect: After Genesys Administrator Extension is restarted.
• Specifies the absolute path to the location of the folders specified by the options target_announcement_folder and target_music_folder. This path must appear local to the Genesys Administrator Extension server, even though target storage is located on a different host. The path specified here must be served by the ARM Web Proxy server (this is typically the root directory from the perspective of the web server).