Account Management
Account Management role privileges control what tasks a user can perform in the Account Management module of Genesys Administrator Extension.
Prerequisites
None
Role Privileges
Administer Users | Allows a user to read and update the Force Password Reset on Next Login option in the User Accounts section. It also allows access to the User Options, Access Control, and Accessible Objects panels. Prerequisite: Write Users.
Notes:
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Read Agent Information | Allows a user to access the Agent Information function and to view agent information in the User Accounts section. Prerequisites: None. |
Read Users | Allows a user to access the User Accounts details pane, except for Force Password Reset on Next Login, User Options, Access Control, Accessible Objects, and Agent Information. Prerequisites: None. |
Write Agent Information | Allows a user to create and update all values on the User Accounts details pane for agents. Prerequisite: Read Agent Information. |
Write Users | Allows a user to create and update all values on the User Accounts details pane except for Force Password Reset on Next Login, User Options, Access Control, Accessible Objects, and Agent Information. Prerequisite: Read Users. |
Administer Roles | Allows a user to access the User Options and Access Control buttons. Prerequisite: Write Roles. |
Read Roles | Allows a user only to read Roles. The User Options and Access Control buttons are not displayed. Prerequisite: None. |
Write Roles | Allows a user to create, update, and delete Roles. The User Options and Access Control buttons are not displayed. Prerequisite: Read Roles. |
Administer Skills | Allows a user to access the User Options and Access Control buttons. Prerequisite: Write Skills. |
Read Skills | Allows a user only to read Skills. The User Options and Access Control buttons are not displayed. Prerequisite: None. |
Write Skills | Allows a user to create, update, and delete Skills. The User Options and Access Control buttons are not displayed. Prerequisite: Read Skills. |
Administer Agent Groups | Allows a user to access the User Options and Access Control buttons. Prerequisite: Write Agent Groups. |
Read Agent Groups | Allows a user only to read Agent Groups. The User Options and Access Control buttons are not displayed. Prerequisite: None. |
Write Agent Groups | Allows a user to create, update, and delete Agent Groups. The User Options and Access Control buttons are not displayed. Prerequisite: Read Agent Groups. |
Administer Access Groups | Allows a user to access the User Options and Access Control buttons. Prerequisite: Write Access Groups. |
Read Access Groups | Allows a user only to read Access Groups. The User Options and Access Control buttons are not displayed. Prerequisite: None. |
Write Access Groups | Allows a user to create, update, and delete Access Groups. The User Options and Access Control buttons are not displayed. Prerequisite: Read Access Groups. |
Administer Capacity Rules | Allows a user to access the User Options and Access Control buttons. Prerequisite: Write Capacity Rules. |
Read Capacity Rules | Allows a user only to read Capacity Rules. The User Options and Access Control buttons are not displayed. Prerequisite: None. |
Write Capacity Rules | Allows a user to create, update, and delete Capacity Rules. The User Options and Access Control buttons are not displayed. Prerequisite: Read Capacity Rules. |
This page was last edited on July 17, 2020, at 15:53.
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