role
Section: gim-etl
Default Value: No default value
Valid Values: ICON_CFG, ICON_CORE, ICON_MM, ICON_OCS, INFO_MART
Changes Take Effect: For an extraction DAP, the next time that extraction jobs are launched; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
Extraction DAPs
Specifies which data domain Genesys Info Mart will extract through the DAP:
- ICON_CFG — The DAP specifies the connection information for an IDB from which Genesys Info Mart will extract ICON Configuration details. This role must be associated with one and only one DAP, or with redundant DAPs that constitute one HA set.
- ICON_CORE — The DAP specifies the connection information for an IDB from which Genesys Info Mart will extract ICON Voice details, including agent activity details. This role is optional, but you need at least one DAP with a role of ICON_CORE or ICON_MM.
- ICON_MM — The DAP specifies the connection information for an IDB from which Genesys Info Mart will extract ICON Multimedia details, including agent activity details. This role is optional, but you need at least one DAP with a role of ICON_CORE or ICON_MM.
WarningYou cannot reconfigure the DAP role from ICON_CORE to ICON_MM, or vice versa, once data extraction occurs.
- ICON_OCS — The DAP specifies the connection information for an IDB from which Genesys Info Mart will extract ICON Outbound Contact details.
- For the supported topologies that combine data domains (see Interaction Concentrator Topologies in the Genesys Info Mart Deployment Guide), specify all the applicable roles, separated by commas — for example: ICON_CFG,ICON_CORE,ICON_OCS.
Info Mart DAP
- INFO_MART — The DAP specifies connection information for the Genesys Info Mart Server to access the Info Mart database to read and write data. This role is required; it can be associated with only one DAP.
Database Access Point
Also known as a DAP. An object that provides the interface between an application in the Genesys installation and the databases to which the application requires access. Refer to the Framework Database Connectivity Reference Guide for more information about configuring and using DAPs.
Glossary
Interaction Database
Also known as IDB. The database that stores data about contact-center interactions and resources at a granular level of detail.
See also
Interaction Concentrator.
Glossary
IDB Tables Accessed by Genesys Info Mart
This page lists the IDB tables that the Genesys Info Mart extraction jobs access. The type of data that is extracted depends on the role that is configured for the DAP. For more information about configuring the DAPs that enable Genesys Info Mart to access IDB, see Configuring Required DAPs and the DAP role option.
| DAP Role | Type of Data | Tables Extracted |
|---|---|---|
| ICON_CFG | Configuration details
Data source: Configuration Server |
GCX_AGENT_PLACE GCX_CAMPGROUP_INFO |
| ICON_CORE | Voice details (including voice interactions; voice agent activity; user data; and ACD and virtual-queue activity)
Data source: T-Server |
GSYS_SYSPROCINFO G_IR |
| ICON_MM | Multimedia details (including multimedia interactions; multimedia agent activity; user data; and interaction queue, interaction workbin, and virtual-queue activity)
Data source: Interaction Server |
G_IR G_CALL |
| ICON_OCS | Outbound Contact details
Data source: Outbound Contact Server |
GO_CHAIN GO_CHAINREC_HIST |