Table CALLBACK_DIM_3

Description

Introduced: 8.1.402. Supported for on-premises deployments starting with release 8.5.005.
Modified: 8.5.014.34 (in Microsoft SQL Server, data type for the FINAL_TARGET and DISPOSITION columns modified in single-language databases); 8.5.010 (in Microsoft SQL Server, data type for FINAL_TARGET modified in multi-language databases)

In partitioned databases, this table is not partitioned.

This dimension table allows callback facts to be described based on attributes that characterize the state of the callback.

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Column List

Legend

Column	Data Type	P	M	F	DV
ID	integer	X	X
CREATE_AUDIT_KEY	numeric(19)		X	X
FINAL_TARGET	varchar(255)		X		UNKNOWN
DISPOSITION	varchar(50)		X		UNKNOWN

ID

The primary key of this table. This ID is referenced from other tables as CALLBACK_DIM_3_KEY.

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CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.

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FINAL_TARGET

Modified: 8.5.014.34 (in Microsoft SQL Server, data type changed from varchar to nvarchar in single-language databases); 8.5.010 (in Microsoft SQL Server, data type modified in multi-language databases)
Based on KVP: _CB_DIM_FINAL_TARGET

The routing target that was used to find the agent.

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DISPOSITION

Modified: 8.5.014.34 (in Microsoft SQL Server, data type changed from varchar to nvarchar in single-language databases)
Based on KVP: _CB_DISPOSITION

The state of the callback, in the format state.substate. If the state cannot be reported, the field is set to the default value, UNKNOWN.

Supported states are:

• SCHEDULED
• QUEUED
• ROUTING
• PROCESSING
• COMPLETED

Supported substates are:

• REDIAL_LIMIT_REACHED
• CANCELLED
• AGENT
• ABANDONED_IN_QUEUE
• REJECTED
• PUSH_SEND
• PUSH_DELIVERY_CONFIRMED
• PUSH_SEND_ERROR
• FAILED
• CONNECTED
• TRANSFERRED_TO_RP

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Index List

CODE	U	C	Description
I_CALLBACK_DIM_3	X		Ensures that the combinations of values that are stored in the dimension table are unique.

Index I_CALLBACK_DIM_3

Field	Sort	Comment
FINAL_TARGET	Ascending
DISPOSITION	Ascending

Subject Areas

No subject area information available.