In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table SDR_SURVEY_SCORES
Description
This dimension table enables Session Detail Record (SDR) facts to be described based on the scores that survey respondents provided, indicating the respondent's satisfaction with the agent, call, product, and company, as well as a recommendation score, which is used to calculate Net Promoter Score (NPS).
Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.
Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| ID | integer | X | X | ||
| CREATE_AUDIT_KEY | numeric(19) | X | X | ||
| IAGENTSCORE | integer | X | -1 | ||
| ICOMPANYSCORE | integer | X | -1 | ||
| ICALLSCORE | integer | X | -1 | ||
| IPRODUCTSCORE | integer | X | -1 | ||
| IRECOMMEDSCORE | integer | X | -1 |
ID
The primary key of this table.
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.
IAGENTSCORE
Based on KVP: survey_iAgentScore
The user satisfaction score for the agent.
ICOMPANYSCORE
Based on KVP: survey_iCompanyScore
The user satisfaction score for the company.
ICALLSCORE
Based on KVP: survey_iCallScore
The overall user satisfaction score for the call.
IPRODUCTSCORE
Based on KVP: survey_iProductScore
The overall user satisfaction score for the product.
IRECOMMEDSCORE
Based on KVP: survey_iRecommendScore
The user's rating score (on a scale of 0-10) of the company, product, or service. Used to calculate Net Promoter Score (NPS).
Note that the word "recommend" is misspelled in the column name.
Index List
| CODE | U | C | Description |
|---|---|---|---|
| I_SDR_SURVEY_SCORES | X | Improves access time, based on the CREATE_AUDIT_KEY value. |
Index I_SDR_SURVEY_SCORES
| Field | Sort | Comment |
|---|---|---|
| IAGENTSCORE | Ascending | |
| ICOMPANYSCORE | Ascending | |
| ICALLSCORE | Ascending | |
| IPRODUCTSCORE | Ascending | |
| IRECOMMEDSCORE | Ascending |
Subject Areas
No subject area information available.