Preparing for Installation

This section describes how to prepare for the Genesys Rules System installation.

Installation Component Prerequisites

System support in this release includes:

Virtual platforms

• IBM LPAR
• Solaris 10 Containers
• VMWare vSphere 4
• Hypervisor VMWare ESX 3.5

Application servers

• IBM WebSphere Application Server 7.0
• IBM WebSphere Application Server 7.0 and 8.5 (supported from GRS 8.1.3)
• Apache Tomcat 6
• Apache Tomcat 7 (supported from GRS 8.1.3 and recommended from GRS 8.5.x)
• JBOSS 7.1.1 (supported from GRS 8.1.3)

Databases (for the Genesys Rules Authoring Tool)

• Oracle 11g and 12c, including RAC configurations
• MS SQL Server 2005, 2008 and 2012
• IBM DB2 9.5 & 9.7
• PostGRE SQL 9.4

Web Browsers (for the Genesys Rules Authoring Tool)

• Firefox versions
  • 4-20 to 4-30
• Microsoft Internet Explorer versions
  • 8.0
  • 9.0
  • 10.0
  • 11.0
• Google Chrome
  • 32-35

Other Platforms

• Citrix Xen App 5

Installation Environment Prerequisites

Before you start the installation, ensure that the environment meets the following prerequisites:

GRE and GRAT

• Web application server
  • JBOSS 7.1.1 only
  • IBM WebSphere Application Server 7.0 and 8.5
  • Tomcat 6 and 7
  • GRE and GRAT are compiled on Java SDK 7. This enables these components to stay current and to take advantage of additional features available in Java 7, as well as security fixes and performance improvements. As a consequence, GRE and GRAT release 8.5.1 no longer support running on a JAVA 6 JRE.

If you are using Genesys Composer on the same host on which you will be installing the application server for GRAT or GRE, ensure that Composer's embedded instance of Tomcat is not using the same port as the Genesys Rules System application server.

Important

Known Limitation in 8.5.001—GRAT and GRE installers support installation of Red Hat Linux 64-bit platforms only when RHEL 6 compatibility packs for 32-bit platforms have been installed. You might also need to ensure that the JAVA_HOME variable points to the correct JDK.

Genesys Rules Development Tool

Eclipse version 3.5.0 or higher and/or Genesys Composer (minimum version 8.1.0) must be installed. Refer to the Genesys Supported Operating Environments Reference Guide for a complete list of the application servers, operating systems, and databases that are supported. Consult your application server documentation for information about memory and CPU.