Backend Server service:wmsg

Purpose: Lists the options available for the service:wmsg section of the Genesys Web Engagement Backend Server.

Note: Some default values are filled by the Provision Tool.

wmsg.connector.defaultEngagementChannel

• Default Value: N/A
• Valid Values: proactiveChat, proactiveCallback
• Changes take effect: Immediately.
• Description: A valid name for the default Engagement Channel. When specified, this option turns off detection of an agent's availability by the pacing service.

Important

The wmsg.connector.defaultEngagementChannel option is intended for development purposes only and should not be used in a production environment.

wmsg.connector.engagementExpirationTime

• Default Value: 60
• Valid Values: A positive integer or a double value.
• Changes take effect: Immediately.
• Description: The time at which the engagement attempt is considered to be expired.

wmsg.connector.interactionServer.queueAccepted

• Default Value: Webengagement_Accepted
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.

Note: Be sure that the specified value uses the name of the Interaction Queue object as provisioned in Configuration Manager.

• Changes take effect: Immediately.
• Description: A valid name of a queue used for the accepted interactions. An interaction is placed in this queue if the customer accepts the engagement proposal (the disposition code is set to acceptCall; Genesys Web Engagement then stops the interaction.

wmsg.connector.interactionServer.queueEngaged

• Default Value: Webengagement_Engaged
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: Immediately.
• Description: A valid name of a queue used for the engagement interactions. An interaction is placed in this queue if Orchestration Server decides to engage the customer. The interaction usually is not stopped till it located in this queue.

wmsg.connector.interactionServer.queueFailed

• Default Value: Webengagement_Failed
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: Immediately.
• Description: A valid name of a queue used for the failed engagement interactions. An interaction is placed in this queue in two cases:
  • If its disposition code is set to timeout.
  • If the interaction was cleaned from another queue.
  • If the Orchestration Server strategy notified the Backend server that interaction should not be processed to the real engagement.
    Web Engagement Backend server will stop the interaction as soon as it placed in the Failed queue.

wmsg.connector.interactionServer.queueQualified

• Default Value: Webengagement_Qualified
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: Immediately.
• Description: A valid name of a queue used for the creation of engagement interactions. Each time Genesys Web Engagement creates an interaction, the new interaction is added to this queue. The interaction is not stopped until it is located in this queue.

wmsg.connector.interactionServer.queueRejected

• Default Value: Webengagement_Rejected
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space
• Changes take effect: Immediately.
• Description: A valid name of a queue used for the rejected engagement interactions. An interaction is placed in this queue if the customer rejects the engagement proposal (the disposition code is set to reject); Genesys Web Engagement then stops the interaction.

wmsg.connector.ors.cmsPassword

• Default Value: N/A
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the application is started or restarted.
• Description: Password for the account used to connect to the Context Management Server.

wmsg.connector.ors.cmsUser

• Default Value: N/A
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the application is started or restarted.
• Description: A valid name of an account used to connect to the Context Management Server.

wmsg.connector.registrationFormExpirationTime

• Default Value: 120
• Valid Values: 30—1800
• Changes Take Effect: Immediately
• Description: Specifies the time, in seconds, during which the registration form must be completed. If the registration form is not completed before the expiration time, the engagement attempt is considered invalid.

wmsg.connector.secureChat

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the application is started or restarted.
• Description: If true and a secure load balancer or secure port is not configured, the application will throw an exception and will not work. All cometD communication should be in the https protocol with a secure chat connection.

wmsg.connector.scxml.appUrl

• Default Value: http://<$BACKEND_HOST$>:<$BACKEND_PORT$>/backend/resources/scxml/src-gen/IPD_default_FetchedWorkflow.scxml
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the application is started or restarted.
• Description: The URL under which the engagement Orchestration Server strategy is stored. Used in the REST-based approach of work with Orchestration Server.

wmsg.connector.scxml.incomingInteractionQueue

• Default Value: WebEngagement_EngagementLogic.queueBased.Incoming
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: Immediately.
• Description: The name of interaction Queue into which Web Engagement will place interactions that should be consumed by engagement strategy. If specified, turned on queue-based approach of work with ORS. If not specified (or empty) - REST-based approach of work with ORS will be used.

wmsg.connector.wmdb.serverUrl

• Default Value: http://<$BACKEND_HOST$>:<$BACKEND_PORT$>/backend.
• Valid Values: URL of this backend server application + "/backend"
• Changes take effect: When the application is started or restarted.
• Description: The URL used for accessing the Cassandra Database of the Backend Server application (or cluster).

wmsg.connector.wns.showRegistrationForm

• Default Value: all
• Valid Values: all, anonymous, recognized
• Changes take effect: Immediately.
• Description: Specifies the type of users for which the registration form should be shown.