Genesys Web Engagement Reporting Guide

Web Engagement tracks your customers' events and behaviors. Using Pulse, the Genesys reporting solution, you can set up a dashboard, as shown below, that helps you see the patterns in these events. (You can also still use CCPulse+.)

This dashboard contains widgets, which display a lot of useful information:

For example, you can see a summary of the day's engagements:

Or your daily traffic:

You can keep tabs on your bounce rate and acceptance rate, while staying in touch with how often you have missed engagement opportunities:

Selecting Your Data

You can choose which values to display. For example, you might want to see a few different values as a list:

Or you might want to view one or more of them separately:

Choosing Your Format

While some values call for a list or a bar chart, others might work best with a donut:

And some types of information work well as trend lines:

Basic Views and Extended Views

The features described on this page are available to the following Basic View widgets, each of which is described on its own page:

• GWE - Engagement Summary Today Basic View
• GWE - Web Traffic Today Basic View
• GWE - Visit Metrics
• GWE - Authenticated Visitors Today
• GWE - New vs. Returning Today
• GWE - Rates Today
  
  

You can also expand the Engagement Summary and Web Traffic Today widgets into Extended View dashboards.