Table G_CUSTOM_STATES

This table contains detailed information about an agent's state changes during his or her login session. The records inserted into this table include:

• changes to the agent's state
• changes to the agent's pending state
• changes to the agent's workmode
• changes to the agent's hardware reason code
• the fact that the agent connects or disconnects to a call

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Column List

Legend

Column	Data Type	P	M	F	Description
ID	numeric(16)	X	X		The unique, autonumbered ID of this record. This is the primary key.
CallID	varchar(50)				This field points to the record in the G_CALL table that represents the call with which the data is associated. This field may be NULL.
PartyID	varchar(50)				This field points to the record in the G_PARTY table that represents the party with which the data is associated. This field may be NULL.
PSEQ	int		X		The sequence that corresponds to the G_PARTY_HISTORY.
EndPointID	int				This field contains the DBID of the endpoint that added, changed, or deleted the data. If the data was taken from the event that caused the creation of the respective call, then this is the first party created in the call. If the data was taken from the AttachedDataChangedEvent, then the party is defined by the ThirdPartyDN attribute, if any exists. Otherwise, this is the party that is defined by the ThisDN attribute (if any). For other changes, the party is defined by the ThisDN attribute.
EndPointDN	varchar(255)				The device number that is associated with the data.
AgentID	int				This field contains the DBID of the agent object that represents the person who changed the data. This is the agent who logged in to the endpoint that is associated with the data change (if this information is available during run time).
SwitchID	int				This field contains the DBID of the Switch object that owns the endpoint that is associated with the change. If the EndPointID field is NULL, then so is the field SwitchID, and vice versa.
TenantID	int				The DBID of the Tenant that is associated with the Switch.
StateCode	int		X		State of the agent on device (endpointid) against queue (queueid), or previous state in G_AGENT_STATE_HISTORY table. One of the following values: 0—null–Agent is logged off. 1—login–Agent is logged in, but no information is available to indicate whether the agent is ready to receive calls. 2—notready–Agent is not ready to receive calls. 3—ready–Agent is ready to receive calls. 4—acw–Agent is in after call work state. 5—busy–Agent is on the call. 6—unknown–Agent's login session is present, but ICON has no information about the agent's state (due to a disconnection from T-Server, for example). #DICTIONARY TYPE 16
CUST_DATA_1	varchar(128)				The value of the cust-data-1 attribute of userdata.
CUST_DATA_2	varchar(128)				The value of the cust-data-2 attribute of userdata.
CUST_DATA_3	varchar(128)				The value of the cust-data-3 attribute of userdata.
CUST_DATA_4	varchar(128)				The value of the cust-data-4 attribute of userdata.
CUST_DATA_5	varchar(128)				The value of the cust-data-5 attribute of userdata.
CUST_DATA_6	varchar(128)				The value of the cust-data-6 attribute of userdata.
CUST_DATA_7	varchar(128)				The value of the cust-data-7 attribute of userdata.
CUST_DATA_8	varchar(128)				The value of the cust-data-8 attribute of userdata.
CUST_DATA_9	varchar(128)				The value of the cust-data-9 attribute of userdata.
CUST_DATA_10	varchar(128)				The value of the cust-data-10 attribute of userdata.
CUST_DATA_11	varchar(128)				The value of the cust-data-11 attribute of userdata.
CUST_DATA_12	varchar(128)				The value of the cust-data-12 attribute of userdata.
CUST_DATA_13	varchar(128)				The value of the cust-data-13 attribute of userdata.
CUST_DATA_14	varchar(128)				The value of the cust-data-14 attribute of userdata.
CUST_DATA_15	varchar(128)				The value of the cust-data-15 attribute of userdata.
CUST_DATA_16	varchar(128)				The value of the cust-data-16 attribute of userdata.
CUST_DATA_17	varchar(128)				The value of the cust-data-17 attribute of userdata.
CUST_DATA_18	varchar(128)				The value of the cust-data-18 attribute of userdata.
CUST_DATA_19	varchar(128)				The value of the cust-data-19 attribute of userdata.
Added	datetime		X		The GMT-equivalent date and time when information about an agent's change of agent's state was detected.
Added_ts	int				The UTC-equivalent value of the ADDED field.
Added_tcode	int				A reference, derived from the value in the ADDED_TS field, to a record in the G_TIMECODE table.
Terminated	datetime				The GMT-equivalent date and time when the party was released from the call.
Terminated_ts	int				The UTC-equivalent value of the TERMINATED field.
Terminated_tcode	int				A reference, derived from the value in the TERMINATED_TS field, to a record in the G_TIMECODE table.
GSYS_DOMAIN	int				Reserved
GSYS_PARTITION	int				A key that is used for partitioning.
GSYS_SYS_ID	int				System ID. Reserved for future use.
GSYS_SEQ	bigint				Insert Sequence. Not unique.
GSYS_USEQ	bigint				Update Sequence. Not unique.
GSYS_TS	datetime				Reserved
GSYS_TC	int				Reserved
GSYS_EXT_VCH1	varchar(255)				Reserved
GSYS_EXT_VCH2	varchar(255)				Reserved
GSYS_EXT_INT1	int				Reserved
GSYS_EXT_INT2	int				Reserved