Handling Interactions
These lessons show you how to handle interactions of various types. Some types, such as Voice and Chat, enable you to transfer, conference, or consult with another target in your call center. The Common Interaction Management tasks enable you to use functionality that is common to many of the interaction types. Handling Interactions
- Voice Interactions
- Web Callback
- Outbound Campaigns
- IM Interactions
- Chat Interactions
- E-mail Interactions
- SMS Interactions
- Social Media Interactions
- Workitems
- Advanced Media Blending
- Common Interaction Management
This page was last edited on January 28, 2013, at 15:04.
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