IM

Purpose: To provide information about customizable commands for the windows.

Learn about IM Commands

IM stands for Instant Messaging and is a feature provided by underlying SIP T-Servers and Switches. As a consequence, IM is not part of the open media offer. IM interactions are related to Voice interactions and voice media. In addition to the commands listed below, you can also read the following pages:

• Commands for the Voice Media to manage the creation of IM sessions.
• Manage Toaster which also accepts and rejects IM interactions.

Important

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

IM Commands

Chains of Commands to Manage IM Interactions

Default Commands	Parameters
Chain InteractionIMClose
IsPossibleToClose	CommandParameter: IInteractionIM -Genesyslab.Desktop.Modules.Voice.Model.Interactions.IInteractionIM
Close	CommandParameter: IInteractionIM
Chain InteractionIMIsPossibleToClose
IsPossibleToClose	CommandParameter: IInteractionIM
Chain InteractionIMReleaseIM
PromptEnd	CommandParameter: IInteraction - IInteraction ConfirmParentWindow: Window
Release	CommandParameter: IInteractionIM Reasons: KeyValueCollection - Genesyslab.Enterprise.Commons.Collections.KeyValueCollection Extensions: KeyValueCollection
Chain InteractionIMSendMessage
SendMessage	CommandParameter: IInteractionIM Content: string - System.String ContentType: string
Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
SetAttachedData	CommandParameter: IInteraction AttachedData: KeyValueCollection
Chain BundleClose
GetAttachedDataInformationUCS	CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle
UpdateNotePadForVoice	CommandParameter: IInteractionsBundle
ResetInteractionChatConsultation	CommandParameter: IInteractionsBundle
IsContactModified	CaseId: String
IsPossibleToClose	CommandParameter: IInteractionsBundle
CompleteDispositionCodeOnBundle	CommandParameter: IInteractionsBundle
Close	CommandParameter: IInteractionsBundle
StopInteractionVoiceUCS	CommandParameter: IInteractionsBundle
GetOutboundPreviewRecord	CommandParameter: ICampaign - Genesyslab.Enterprise.Model.Interaction.ICampaign