SMS

Purpose: To provide information about customizable commands.

Learn about SMS Commands

These commands manage operations on SMS interactions.

Important

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing SMS Interactions

Chains of Commands to Manage SMS Interactions

Default Commands	Parameters
Chain InteractionSmsAccept
Accept	CommandParameter: IInteractionSms - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Sms.IInteractionSms
Chain InteractionSmsCreateReplyMessage
IsPossibleToCreate	SourcePhoneNumber: String - System.String
IsItPossibleToSendPageSms	OutboundQueue: String
SetContext	CorrelatorData: String
Create	CommandParameter: IMediaOpenMedia - Genesyslab.Desktop.Modules.OpenMedia.Model.Agents.IMediaOpenMedia Subtype: String ParentInteractionId: String(Enterprise Serrvice ID) SourcePhoneNumber: String DestinationPhoneNumber: String InputQueues: ICollection - System.Collections.Generic.ICollection OutputQueues: ICollection - UserData: KeyValueCollection - Genesyslab.Enterprise.Commons.Collections.KeyValueCollection Extensions: KeyValueCollection CorrelatorData: String
CreateUCS	EsdkInteraction: IInteraction - Genesyslab.Enterprise.Model.Interaction.IInteraction ParentInteractionId: String
Chain InteractionSmsDecline
Decline	CommandParameter: IInteractionOpenMedia - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.IInteractionOpenMedia Reasons: KeyValueCollection Extensions: KeyValueCollection
Close	CommandParameter: IInteractionOpenMedia
Chain InteractionSmsDelete
Confirm	ActionToConfirm: String ConfirmParentWindow: Window - System.Window.Window
IsContactModified	CaseId: String
Delete	CommandParameter: IInteractionOpenMedia
Chain InteractionSmsDisconnectSmsSessionChannel
Disconnect	CommandParameter: IInteractionOpenMedia
Chain InteractionSmsGetHistoricMessage
ExtractInteractions	CommandParameter: String (contactId) ListAttributes: StringList - Genesyslab.Platform.Contacts.Protocols.ContactServer.StringList MediaTypes: String (list of media type seperated by comma.) TimeFrame: System (time frame in hour) ExcludedInteractions: IList<T> - System.Collections.Generic.IList<T> (interaction id) InteractionsUCS: IList<T> (output parameter).
DecodeInteractions	InteractionsUCS: IList<T> SmsMessages: ArrayList - System.Collections.ArrayList</ref>; the collection contains [ISmsMessage - Genesyslab.Desktop.Modules.Contacts.Decoder.Sms.ISmsMessage, output parameter].
Processing	ModelView: ISmsViewModel - Genesyslab.Desktop.Modules.OpenMedia.Windows.Interactions.MediaView.Sms.InteractionSmsView.ISmsViewModel Interaction: Interaction - Genesyslab.Desktop.Modules.Core.Model.Interactions.Interaction SmsMessages: ArrayList - System.Collections.ArrayList; the collection contains [ISmsMessage-Genesyslab.Desktop.Modules.Contacts.Decoder.Sms.ISmsMessage, output parameter].
Chain InteractionSmsIsPossibleToClose
IsContactModified	CaseId: String
IsPossibleToClose	CommandParameter: IInteractionSms-Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Sms.IInteractionSms
Chain InteractionSmsPlaceInQueue
UpdateInteractionUCS	CommandParameter: IInteraction NotepadViewModel: INotepadViewModel
IsContactModified	CaseId: String
SaveAttachedData	CommandParameter: IInteractionOpenMedia UserData: KeyValueCollection
SetAutoClosePageMode	CommandParameter: IInteractionOpenMedia
PlaceInQueue	CommandParameter: IInteractionOpenMedia Destination: String Reason: KeyValueCollection Extensions: KeyValueCollection
SetAutoCloseSessionMode	CommandParameter: IInteractionOpenMedia
ReleaseParty	CommandParameter: IInteractionSms
AddRecentCall	RecentIndex: ObjectTC - Genesyslab.Desktop.Modules.TeamCommunicator.ObjectTC
Chain InteractionSmsSendMessage
IsContactModified	CaseId: String
IsDispositionCodeMandatory	CommandParameter: IInteractionSms
SendMessage	CommandParameter: IInteractionSms Visibility: String Message: String
MimizeWindow	CommandParameter: IInteractionSms Window: Window InteractionContainerType: Genesyslab.Desktop.Modules.Windows.Views.Interactions.Container
Chain InteractionSmsSendNewMessage
IsContactModified	CaseId: String
IsItPossibleToSendPageSms	OutboundQueue: String
Send	CommandParameter: IInteractionSms OutboundQueue: String SourcePhoneNumber: String Reason: KeyValueCollection Extensions: KeyValueCollection CorrelatorData: String
UpdateInteractionUCS	CommandParameter: IInteraction
Chain InteractionSmsSendReplyMessage
IsContactModified	CaseId: String
IsItPossibleToSendPageSms	OutboundQueue: String
Send	CommandParameter: ISMSInteraction - Genesyslab.Enterprise.Model.Interaction.ISMSInteraction OutboundQueue: String Reason: KeyValueCollection Extensions: KeyValueCollection CorrelatorData: String
CloseParentInteraction	ParentInteraction: CommandParameter - CommandParameter
Chain InteractionSmsTransferAgent
SetAutoClosePageMode	CommandParameter: IInteractionOpenMedia
RequestSaveNotepad	CommandParameter: IInteraction NotepadViewModel: INotepadViewModel - Genesyslab.Desktop.Modules.Windows.Interactions.INotepadViewModel
TransferAgent	CommandParameter: IInteractionOpenMedia Destination: String Reasons: KeyValueCollection Extensions: KeyValueCollection
SetAutoCloseSessionMode	CommandParameter: IInteractionOpenMedia
ReleaseParty	CommandParameter: IInteractionSms
AddRecentCall	RecentIndex: ObjectTC
Chain InteractionSmsWorkflow
PromptDone	CommandParameter: IInteractionOpenMedia ConfirmParentWindow: Window - System.Window.Window
ExitJoinIssue Available since: 8.5	CommandParameter: Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Sms.IInteractionSms Reason: KeyValueCollection Extensions: KeyValueCollection
ReleaseParty	CommandParameter: IInteractionSms
UpdateInteractionUCS	CommandParameter: IInteraction
Workflow	CommandParameter: IInteractionOpenMedia Workflow: String Reasons: KeyValueCollection Extensions: KeyValueCollection
Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
SetAttachedData	CommandParameter: IInteraction AttachedData: KeyValueCollection
Chain BundleClose
GetAttachedDataInformationUCS	CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle
UpdateNotePadForVoice	CommandParameter: IInteractionsBundle
ResetInteractionChatConsultation	CommandParameter: IInteractionsBundle
IsContactModified	CaseId: String
IsPossibleToClose	CommandParameter: IInteractionsBundle
CompleteDispositionCodeOnBundle	CommandParameter: IInteractionsBundle
Close	CommandParameter: IInteractionsBundle
StopInteractionVoiceUCS	CommandParameter: IInteractionsBundle
GetOutboundPreviewRecord	CommandParameter: ICampaign - Genesyslab.Enterprise.Model.Interaction.ICampaign