Installing IWD Web Manually on Linux

1. Make sure you have the IP for Linux available on your server. You must also have access to iWD Web templates.
2. Login to GAX.
3. Import the iWD Web templates (iwdweb and iwdwebapp).
4. Create an application based on the iwdweb template.

   Important

   iWD Web requires two applications. The first one is of Server type, and is used to store configuration options in Configuration Server as well as defining Interaction Server connections. The second one is of type ThirdPartyApplication. It is used to define user credentials/permissions for login operation in the iWD Web user interface. This step refers to the server application. The Server type is ThirdPartyServer in releases prior to 9.0.005 and Genesys Generic Server in releases from 9.0.005+.

5. Create a user who will be used to manage the iWD Web application (in the sample installer below, genesys).
6. Re-login using your iWD Web user credentials.
7. Create an iWD Web log directory, grant write permissions and pass its absolute path by one of the following methods:
   • Environment variable IWDWEB_LOG_DIR

     For example; $ export IWDWEB_LOG_DIR=/var/log

   • Command line argument: --iwdweb.logging.dir

     For example; ./iwd_web.sh --iwdweb.logging.dir=/var/log/ -app "iwdweb_srv"...

   • Add an option to the iWD Web Server application object iwdweb.logging.dir in the [boot] section.

     For example; [boot] iwdweb.logging.dir=/var/log

   • If none of the above is done, the default location is used instead as follows; /GCTI/iWD
8. Execute the installer:

   [genesys@xx-yyy-zzzzzz ip]$ pwd
   /home/genesys/ip
   [genesys@xx-yyy-zzzzzz ip]$ ls -la
   total 45456
   drwxrwxrwx.  2 genesys genesys     4096 Jul  8 12:50 .
   drwx------. 38 genesys genesys     4096 Jul  8 12:50 ..
   -rwxrwxr-x.  1 genesys genesys 42876663 Jul  8 12:50 data.tar.gz
   -rwxrwxr-x.  1 genesys genesys     3527 Jul  8 12:50 genesys_silent.ini
   -rwxrwxr-x.  1 genesys genesys    53716 Jul  8 12:50 gunzip
   -rwxrwxr-x.  1 genesys genesys  2772389 Jul  8 12:50 installer.tar.gz
   -rwxrwxr-x.  1 genesys genesys     5188 Jul  8 12:50 install.sh
   -rwxrwxr-x.  1 genesys genesys     1322 Jul  8 12:50 ip_description.xml
   -rwxrwxr-x.  1 genesys genesys     8114 Jul  8 12:50 iscript.tar.gz
   -rwxrwxr-x.  1 genesys genesys    13539 Jul  8 12:50 ospatchlist.txt
   -rwxrwxr-x.  1 genesys genesys     5102 Jul  8 12:50 read_me.html
   -rwxrwxr-x.  1 genesys genesys   738069 Jul  8 12:50 tar
   -rwxrwxr-x.  1 genesys genesys    36270 Jul  8 12:50 tar_gunzip_license.txt
   [genesys@xx-yyy-zzzzzz ip]$ ./install.sh
   **************************************************
   * Welcome to the Genesys 9.x Installation Script *
   **************************************************
   
   Installing iWD Web, version 9.x.aaa.bb
   
   Please enter the hostname or press enter for "xx-yyy-zzzzzz" =>
   
   Please enter the following information about your Configuration Server:
   
   Configuration Server Hostname =>pl-byd-iwd163
   Network port =>2020
   User name =>selenium
   Password =>
   
   Please choose which application to install:
   1 : iWD Web_9.x.aaa.bb_xx-yyy-zzzzzz
   =>1
   
   Please enter full path of the destination directory for installation =>/genesys/iWD_Web_9.x.aaa.bb
   
   Extracting tarfile: data.tar.gz to directory: /genesys/iWD_Web_9.x.aaa.bb
   iWD_Web.sh
   iwdweb-9.x.aaa.bb.jar
   
   Installation of iWD Web, version 9.x.aaa.bb has completed successfully.
   
   [genesys@xx-yyy-zzzzzz ip]$ cd /genesys/iWD_Web_9.x.aaa.bb
   [genesys@xx-yyy-zzzzzz iWD_Web_9.x.aaa.bb]$ ls -la
   total 48048
   drwxrwxrwx.  2 genesys genesys     4096 Jul  8 12:53 .
   drwxr-xr-x. 55 genesys genesys     4096 Jul  8 12:53 ..
   -rwxrwxr-x.  1 genesys genesys     1322 Jul  8 12:53 ip_description.xml
   -rwxrwx---.  1 genesys genesys 49156325 Jul  3 19:18 iwdweb-9.x.aaa.bb.jar
   -rwxr-x---.  1 genesys genesys     2392 Jul  8 12:53 iWD_Web.sh
   -rwxrwxr-x.  1 genesys genesys    13539 Jul  8 12:53 ospatchlist.txt
   -rwxrwxr-x.  1 genesys genesys     5102 Jul  8 12:53 read_me.html
   [genesys@xx-yyy-zzzzzz iWD_Web_9.x.aaa.bb]$

9. When the installation has been completed, check the configuration information here.