Responses to Capture Point Requests

Correlation Id

In response messages the JMSCorrelationID parameter is set to the JMSMessageID of the request by default. In Interaction Server 8.1.200 and later, you can change this default behavior using the JMS Capture Point's use-correlation-id-in-reply option: with a setting of true, the JMSCorrelationID parameter of the reply message is set to the value of JMSCorrelationID parameter of the request. A setting of false retains the default behavior.

Response types

The following operation types are used in responses to capture point requests:

• submitted—Only as a response to the submit operation, and never as an unsolicited notification
• changed—As a response to a capture point's change request or as a notification regarding changes to interactions submitted by this capture point
• stopped—As a response to the stop operation or as unsolicited notification if an interaction submitted by this capture point is stopped by another entity
• held—As a response to the hold operation or as unsolicited notification if an interaction submitted by this capture point is held by another entity
• resumed—As a response to the resume operation or as unsolicited notification if an interaction submitted by this capture point is resumed by another entity
• info—Only as a response to a getinfo request from a capture point
• error—In response to any failed request

Error Notification

The error element specifies the error code and (optionally) a description if an operation has failed. The following is an example of the error element:

<interaction operation="error" code="agent" description="107"/>