Prerequisites

OS Requirements

Knowledge Center Server

• OS Red Hat Enterprise Linux 7 (Intel EM64T)
• OS Windows Server 2012
• OS Windows Server 2016

Knowledge CMS

• OS Red Hat Enterprise Linux 7 (Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)
• OS Windows Server 2016

Genesys Knowledge Center Plugin for Workspace Desktop Edition

• OS Windows Vista (Intel 32-bit)
• OS Windows 7 (Intel 32-bit, Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)
• OS Windows Server 2016
• .Net framework 4.6.2 or higher

Genesys Knowledge Center Plugin for Pulse

• OS Red Hat Enterprise Linux 5 (Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)
• OS Windows Server 2016

Web Browsers

• Google Chrome 34+
• Mozilla Firefox 54+
• Microsoft Internet Explorer 9, 10, 11
• Microsoft Edge
• Apple Safari 10+

Java Requirements

• OpenJDK

  Minimum version - Version 8

  Maximum version - Version 9

For OpenJDK 9 to work as expected, you must make the following changes in either Windows or Linux.

Windows

1. Open the \server\launcher.ini file.
2. Uncomment the following lines:

   ;--add-modules=java.xml.bind
   ;--add-modules=java.se.ee
   ;--add-modules=jdk.management

3. Open the \cms\launcher.ini file.
4. Uncomment the following lines:

   ;--add-modules=java.xml.bind
   ;--add-modules=java.se.ee
   ;--add-modules=jdk.management

Linux

1. Open the \server\setenv.sh file.
2. Uncomment the following lines:

   JAVA_9_OPTS="--add-modules=java.xml.bind --add-modules=java.se.ee --add-modules=jdk.management"

3. Open the \cms\setenv.sh file.
4. Uncomment the following lines:

   JAVA_9_OPTS="--add-modules=java.xml.bind --add-modules=java.se.ee --add-modules=jdk.management"

Elasticsearch Requirements

• Elasticsearch 6.2.3

Genesys Environment

• Genesys Framework 8.1–8.5
• Configuration Server (8.1.300.21 / 8.5.101.41)
• Genesys Administrator 8.5.210.10 or higher
• Workspace Desktop Edition 8.5.120.05 or higher
• Pulse 8.5.108.02 or higher