Genesys Hub Plug-in for use with Workspace Desktop Edition
Options for this component are contained in the following configuration sections:
Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.
The following options are configured at the application level (in other words, on the application object).
| Section | Option | Default | Changes Take Effect |
|---|---|---|---|
| Section | Option | Default | Changes Take Effect |
| applebcsession.appname | *channel-name* | Immediately | |
| applebcsession.channel | *channel-name* | Immediately | |
| interaction-workspace | applebcsession.attachment-filter | pdf: | Immediately |
| interaction-workspace | applebcsession.attachment-max-size | 10240 | Immediately |
| interaction-workspace | applebcsession.auto-answer | false | At the next interaction |
| interaction-workspace | applebcsession.background-color-agent | #FFF3F7FB | After restart |
| interaction-workspace | applebcsession.background-color-agent.high-contrast | #FF007E72 | After restart |
| interaction-workspace | applebcsession.background-color-client | #FFDBE5F4 | After restart |
| interaction-workspace | applebcsession.background-color-client.high-contrast | #FF021A87 | After restart |
| interaction-workspace | applebcsession.background-color-external | #FFF5F5F5 | After restart |
| interaction-workspace | applebcsession.background-color-external.high-contrast | #FF00766B | After restart |
| interaction-workspace | applebcsession.background-color-sessioninfo | #FFA0C89F | After restart |
| interaction-workspace | applebcsession.background-color-sessioninfo.high-contrast | #FF005000 | After restart |
| interaction-workspace | applebcsession.background-color-sessioninfo-other | #FFD3D3D3 | After restart |
| interaction-workspace | applebcsession.background-color-sessioninfo-other.high-contrast | #FF000000 | After restart |
| interaction-workspace | applebcsession.emojis-business-attribute | At the next interaction | |
| interaction-workspace | applebcsession.focus-on-new-messages | true | Immediately |
| interaction-workspace | applebcsession.font-size-text | 15 | Immediately |
| interaction-workspace | applebcsession.generic-thumbnail-height | 50 | Immediately |
| interaction-workspace | applebcsession.generic-thumbnail-width | 50 | Immediately |
| interaction-workspace | applebcsession.get-transcript-interactions | true | At the next interaction |
| interaction-workspace | applebcsession.image-thumbnail-height | 100 | Immediately |
| interaction-workspace | applebcsession.image-thumbnail-width | 200 | Immediately |
| interaction-workspace | applebcsession.max-text-message-size | 5000 | At the next interaction |
| interaction-workspace | applebcsession.message-delay-timespan | 30 | Immediately |
| interaction-workspace | applebcsession.new-message-blinking | true | At the next interaction |
| interaction-workspace | applebcsession.new-message-blinking-duration | 0 | At the next interaction |
| interaction-workspace | applebcsession.notification-timestamp-visible | false | Immediately |
| interaction-workspace | applebcsession.on-hold-queue | At the next interaction attempt to put the chat in queue | |
| interaction-workspace | applebcsession.outbound-appname | At the next attempt to create a new outbound chat session | |
| interaction-workspace | applebcsession.outbound-channel | At the next attempt to create a new outbound chat session | |
| interaction-workspace | applebcsession.outbound-itx-postprocessing-queue | At the next interaction attempt to put the chat in queue | |
| interaction-workspace | applebcsession.pending-response-to-customer | 30,50 | At the next interaction |
| interaction-workspace | applebcsession.reconnect-attempts | 5 | Immediately |
| interaction-workspace | applebcsession.reconnect-timeout | 10 | Immediately |
| interaction-workspace | applebcsession.response-wait-time | 10000 | Immediately |
| interaction-workspace | applebcsession.send-message-on-enter-press | true | Immediately |
| interaction-workspace | applebcsession.show-cross-channel-messages | false | At the next interaction |
| interaction-workspace | applebcsession.show-system-messages-in-history | false | At the next interaction |
| interaction-workspace | applebcsession.toast-information-key | Subject | Immediately |
| interaction-workspace | applebcsession.transcript-interactions-count | 1 | At the next interaction |
| interaction-workspace | applebcsession.two-step-attachment-upload | true | Immediately |
| interaction-workspace | applebcsession.typing-timeout | 10 | Immediately |
| interaction-workspace | applebcsession.url-regex | ((http|https|ftp)\: | Immediately |
| interaction-workspace | intercommunication.applebcsession.queue | At the next attempt to request a conference with an Agent Group or with an agent of a particular Skill | |
| interaction-workspace | intercommunication.applebcsession.routing-based-actions | OneStepTransfer | At next attempt to request conference |
| interaction-workspace | intercommunication.applebcsession.routing-based-targets | At next attempt to request conference | |
| interaction-workspace | intercommunication.whatsappsession.queue | At the next attempt to request a conference with an Agent Group or with an agent of a particular Skill | |
| interaction-workspace | intercommunication.whatsappsession.routing-based-actions | OneStepTransfer | At next attempt to request conference |
| interaction-workspace | intercommunication.whatsappsession.routing-based-targets | At next attempt to request conference | |
| interaction-workspace | whatsappsession.attachment-filter | jpg: | Immediately |
| interaction-workspace | whatsappsession.attachment-max-size | 10240 | Immediately |
| interaction-workspace | whatsappsession.auto-answer | false | At the next interaction |
| interaction-workspace | whatsappsession.background-color-agent | #FFF3F7FB | After restart |
| interaction-workspace | whatsappsession.background-color-agent.high-contrast | #FF007E72 | After restart |
| interaction-workspace | whatsappsession.background-color-client | #FFDBE5F4 | After restart |
| interaction-workspace | whatsappsession.background-color-client.high-contrast | #FF021A87 | After restart |
| interaction-workspace | whatsappsession.background-color-external | #FFF5F5F5 | After restart |
| interaction-workspace | whatsappsession.background-color-external.high-contrast | #FF00766B | After restart |
| interaction-workspace | whatsappsession.background-color-sessioninfo | #FFA0C89F | After restart |
| interaction-workspace | whatsappsession.background-color-sessioninfo.high-contrast | #FF005000 | After restart |
| interaction-workspace | whatsappsession.background-color-sessioninfo-other | #FFD3D3D3 | After restart |
| interaction-workspace | whatsappsession.background-color-sessioninfo-other.high-contrast | #FF000000 | After restart |
| interaction-workspace | whatsappsession.default-notification-id | Immediately | |
| interaction-workspace | whatsappsession.default-notification-language | en_US | Immediately |
| interaction-workspace | whatsappsession.default-notification-text | Immediately | |
| interaction-workspace | whatsappsession.emojis-business-attribute | At the next interaction | |
| interaction-workspace | whatsappsession.enable-free-msg-timespan-monitoring | false | At the next interaction |
| interaction-workspace | whatsappsession.focus-on-new-messages | true | Immediately |
| interaction-workspace | whatsappsession.font-size-text | 15 | Immediately |
| interaction-workspace | whatsappsession.free-msg-timespan | 24 | At the next interaction |
| interaction-workspace | whatsappsession.generic-thumbnail-height | 50 | Immediately |
| interaction-workspace | whatsappsession.generic-thumbnail-width | 50 | Immediately |
| interaction-workspace | whatsappsession.get-transcript-interactions | true | At the next interaction |
| interaction-workspace | whatsappsession.image-thumbnail-height | 100 | Immediately |
| interaction-workspace | whatsappsession.image-thumbnail-width | 200 | Immediately |
| interaction-workspace | whatsappsession.location-map.browse.query | https: | At the next message |
| interaction-workspace | whatsappsession.location-map.preview.height | 200 | Immediately |
| interaction-workspace | whatsappsession.location-map.preview.query | At the next message | |
| interaction-workspace | whatsappsession.location-map.preview.width | 400 | Immediately |
| interaction-workspace | whatsappsession.max-text-message-size | 4096 | At the next interaction |
| interaction-workspace | whatsappsession.message-delay-timespan | 30 | Immediately |
| interaction-workspace | whatsappsession.new-message-blinking | true | At the next interaction |
| interaction-workspace | whatsappsession.new-message-blinking-duration | 0 | At the next interaction |
| interaction-workspace | whatsappsession.notification-timestamp-visible | false | Immediately |
| interaction-workspace | whatsappsession.on-hold-queue | At the next interaction attempt to put the chat in the queue | |
| interaction-workspace | whatsappsession.outbound-appname | At the next attempt to create a new outbound chat session | |
| interaction-workspace | whatsappsession.outbound-channel | At the next attempt to create a new outbound chat session | |
| interaction-workspace | whatsappsession.outbound-itx-postprocessing-queue | At the next interaction attempt to put the chat in the queue | |
| interaction-workspace | whatsappsession.outbound-session-config | Immediately | |
| interaction-workspace | whatsappsession.pending-response-to-customer | 30,50 | At the next interaction |
| interaction-workspace | whatsappsession.reconnect-attempts | 5 | Immediately |
| interaction-workspace | whatsappsession.reconnect-timeout | 10 | Immediately |
| interaction-workspace | whatsappsession.response-wait-time | 10000 | Immediately |
| interaction-workspace | whatsappsession.send-message-on-enter-press | true | Immediately |
| interaction-workspace | whatsappsession.show-cross-channel-messages | false | At the next interaction |
| interaction-workspace | whatsappsession.show-system-messages-in-history | false | At the next interaction |
| interaction-workspace | whatsappsession.toast-information-key | Subject | Immediately |
| interaction-workspace | whatsappsession.transcript-interactions-count | 1 | At the next interaction |
| interaction-workspace | whatsappsession.two-step-attachment-upload | true | Immediately |
| interaction-workspace | whatsappsession.url-regex | ((http|https|ftp)\: | Immediately |
| interaction-workspace | whatsappsession.use-separate-chat-session-check | false | At the next interaction |
| whatsappsession.appname | *channel-name* | Immediately | |
| whatsappsession.channel | *channel-name* | Immediately |
This page was last edited on March 27, 2019, at 16:02.
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