Social Media Plug-in for use with Workspace Desktop Edition
Options for this component are contained in the following configuration sections:
Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.
The following options are configured at the application level (in other words, on the application object).
| Section | Option | Default | Changes Take Effect |
|---|---|---|---|
| Section | Option | Default | Changes Take Effect |
| interaction-workspace | display-format.interaction-facebook-name | $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) | At the next interaction |
| interaction-workspace | display-format.interaction-rss-name | $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) | At the next interaction |
| interaction-workspace | display-format.interaction-twitter-name | $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) | At the next interaction |
| interaction-workspace | facebook.auto-answer | false | At the next interaction |
| interaction-workspace | facebook.check-possible-actions | true | At the next interaction |
| interaction-workspace | facebook.comments-order-direction | ASC | At the next interaction |
| interaction-workspace | facebook.comments-pagination-size | 10 | Immediately |
| interaction-workspace | facebook.default-queue | *queue name* | At start/restart |
| interaction-workspace | facebook.disable-attachment-preloading | false | At the next interaction |
| interaction-workspace | facebook.font-name | *font name* | At the next interaction |
| interaction-workspace | facebook.font-size | 14 | At the next interaction |
| interaction-workspace | facebook.hashtag-regex | (?: | Immediately |
| interaction-workspace | facebook.image-attachment-max-size | 8192 | Immediately |
| interaction-workspace | facebook.outbound-interaction-creation-mode | default | At the next interaction |
| interaction-workspace | facebook.outbound-queue | *queue name* | At start/restart |
| interaction-workspace | facebook.prompt-for-done | false | At the next interaction |
| interaction-workspace | facebook.response-wait-time | 10000 | Immediately |
| interaction-workspace | facebook.subject-max-chars | 100 | Immediately |
| interaction-workspace | facebook.text-flow-type | auto | At the next interaction |
| interaction-workspace | facebook.toast-information-key | Subject | Immediately |
| interaction-workspace | facebook.ucs-timeout | 60 | Immediately |
| interaction-workspace | facebook.url-regex | ((http|https|ftp)\: | Immediately |
| interaction-workspace | facebook.use-esp-broadcast | false | At the next interaction |
| interaction-workspace | facebook.video-attachment-max-size | 25600 | Immediately |
| interaction-workspace | facebook.webclient-user-agent | Mozilla / 5.0(Windows NT 10.0; Win64; x64) AppleWebKit / 537.36(KHTML, like Gecko) Chrome / 92.0.4515.159 Safari / 537.36 | At start/restart |
| interaction-workspace | facebook.webproxy-mode | none | At start/restart |
| interaction-workspace | facebookprivatemessage.default-queue | *queue name* | At start/restart |
| interaction-workspace | facebookprivatemessage.hashtag-regex | (?: | Immediately |
| interaction-workspace | facebookprivatemessage.outbound-queue | *queue name* | At start/restart |
| interaction-workspace | facebookprivatemessage.response-wait-time | 10000 | Immediately |
| interaction-workspace | facebookprivatemessage.subject-max-chars | 100 | Immediately |
| interaction-workspace | facebookprivatemessage.url-regex | ((http|https|ftp)\: | Immediately |
| interaction-workspace | facebooksession.auto-answer | false | At the next interaction |
| interaction-workspace | facebooksession.background-color-agent | #FFF3F7FB | Immediately |
| interaction-workspace | facebooksession.background-color-client | #FFDBE5F4 | Immediately |
| interaction-workspace | facebooksession.background-color-client-structured | #F9E8CE | Immediately |
| interaction-workspace | facebooksession.background-color-error | #FFFF6347 | Immediately |
| interaction-workspace | facebooksession.background-color-external | #FFF5F5F5 | Immediately |
| interaction-workspace | facebooksession.delayed-time | 60 | At the next interaction |
| interaction-workspace | facebooksession.enter-send-pm | true | At the next interaction |
| interaction-workspace | facebooksession.font-size-text | 15 | Immediately |
| interaction-workspace | facebooksession.generic-thumbnail-height | 40 | Immediately |
| interaction-workspace | facebooksession.generic-thumbnail-width | 40 | Immediately |
| interaction-workspace | facebooksession.get-transcript-interactions | true | At the next interaction |
| interaction-workspace | facebooksession.image-thumbnail-height | 150 | Immediately |
| interaction-workspace | facebooksession.image-thumbnail-width | 200 | Immediately |
| interaction-workspace | facebooksession.max-chars | 2000 | Immediately |
| interaction-workspace | facebooksession.outbound-attachment-max-size | 8192 | Immediately |
| interaction-workspace | facebooksession.outbound-nonimage-attachment-max-size | 25600 | Immediately |
| interaction-workspace | facebooksession.reconnect-attempts | 5 | Immediately |
| interaction-workspace | facebooksession.reconnect-timeout | 10 | Immediately |
| interaction-workspace | facebooksession.response-wait-time | 10000 | Immediately |
| interaction-workspace | facebooksession.show-system-messages-in-history | false | At the next interaction |
| interaction-workspace | facebooksession.toast-information-key | Subject | Immediately |
| interaction-workspace | facebooksession.transcript-interactions-count | 20 | At the next interaction |
| interaction-workspace | facebooksession.url-regex | ((http|https|ftp)\: | Immediately |
| interaction-workspace | interaction-bar.quick-access-modes.facebook | Pinned | At the next interaction |
| interaction-workspace | interaction-bar.quick-access-modes.facebookprivatemessage | Pinned | At the next interaction |
| interaction-workspace | interaction-bar.quick-access-modes.facebooksession | Pinned | At the next interaction |
| interaction-workspace | interaction-bar.quick-access-modes.rss | Pinned | At the next interaction |
| interaction-workspace | interaction-bar.quick-access-modes.twitter | Pinned | At the next interaction |
| interaction-workspace | intercommunication.facebook.queue | At start/restart | |
| interaction-workspace | intercommunication.facebook.routing-base-actions | At the next interaction | |
| interaction-workspace | intercommunication.facebook.routing-based-targets | At the next interaction | |
| interaction-workspace | intercommunication.facebooksession.queue | At start/restart | |
| interaction-workspace | intercommunication.facebooksession.routing-base-actions | OneStepTransfer | At the next interaction |
| interaction-workspace | intercommunication.facebooksession.routing-based-targets | At the next interaction | |
| interaction-workspace | intercommunication.rss.queue | At start/restart | |
| interaction-workspace | intercommunication.rss.routing-base-actions | At the next interaction | |
| interaction-workspace | intercommunication.rss.routing-based-targets | At the next interaction | |
| interaction-workspace | intercommunication.twitter.queue | At start/restart | |
| interaction-workspace | intercommunication.twitter.routing-base-actions | At the next interaction | |
| interaction-workspace | intercommunication.twitter.routing-based-targets | At the next interaction | |
| interaction-workspace | intercommunication.twitterdirect.queue | At start/restart | |
| interaction-workspace | intercommunication.twitterdirect.routing-base-actions | At the next interaction | |
| interaction-workspace | intercommunication.twitterdirect.routing-based-targets | At the next interaction | |
| interaction-workspace | keyboard.shortcut.interaction.facebook.move-to-workbin | Ctrl+Shift+W | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.facebook-pm.delete | Ctrl+Shift+D | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.facebook-pm.move-to-workbin | Ctrl+Shift+W | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.facebook-pm.transfer | Ctrl+Shift+T | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.facebook.transfer | Ctrl+Shift+T | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.facebookoutbound.delete | Ctrl+Shift+D | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.facebookoutbound.move-to-workbin | Ctrl+Shift+W | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.facebookoutbound.transfer | Ctrl+Shift+T | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.facebooksession.disconnect | Ctrl+Shift+D | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.facebooksession.move-to-workbin | Ctrl+Shift+W | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.facebooksession.transfer | Ctrl+Shift+T | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.twitter.move-to-workbin | Ctrl+Shift+W | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.twitter.transfer | Ctrl+Shift+T | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.twitterdirect.move-to-workbin | Ctrl+Shift+W | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.twitterdirect.transfer | Ctrl+Shift+T | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.twitteroutbound.delete | Ctrl+Shift+D | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.twitteroutbound.move-to-workbin | Ctrl+Shift+W | At start/restart |
| interaction-workspace | keyboard.shortcut.interaction.twitteroutbound.transfer | Ctrl+Shift+T | At start/restart |
| interaction-workspace | log.filter-data._facebookPictureBody | skip | At start/restart |
| interaction-workspace | rss.auto-answer | false | At the next interaction |
| interaction-workspace | rss.prompt-for-done | false | At the next interaction |
| interaction-workspace | rss.response-wait-time | 10000 | Immediately |
| interaction-workspace | rss.toast-information-key | Subject | Immediately |
| interaction-workspace | rss.url-regex | ((http|https|ftp)\: | Immediately |
| interaction-workspace | socialmedia-tls-enabled | false | At the next interaction |
| interaction-workspace | twitter.auto-answer | false | At the next interaction |
| interaction-workspace | twitter.default-queue | *queue name* | At start/restart |
| interaction-workspace | twitter.direct-message-disable-reply | true | At the next interaction |
| interaction-workspace | twitter.disable-attachment-preloading | false | At the next interaction |
| interaction-workspace | twitter.emojis-business-attribute | At the next interaction | |
| interaction-workspace | twitter.font-name | *font name* | At the next interaction |
| interaction-workspace | twitter.font-size | 14 | At the next interaction |
| interaction-workspace | twitter.hashtag-regex | (?: | Immediately |
| interaction-workspace | twitter.image-attachment-char-length | 23 | Immediately |
| interaction-workspace | twitter.image-attachment-max-size | 5120 | Immediately |
| interaction-workspace | twitter.max-chars | 140 | Immediately |
| interaction-workspace | twitter.mention-regex | @(\w+) | Immediately |
| interaction-workspace | twitter.outbound-attachment-filter | Image files|*.jpeg;*.jpg;*.png;*.gif | At the next interaction |
| interaction-workspace | twitter.outbound-interaction-creation-mode | default | At the next interaction |
| interaction-workspace | twitter.outbound-queue | *queue name* | At start/restart |
| interaction-workspace | twitter.prompt-for-done | false | At the next interaction |
| interaction-workspace | twitter.response-wait-time | 10000 | Immediately |
| interaction-workspace | twitter.sentmessages-image-max-height | 60 | Immediately |
| interaction-workspace | twitter.shortened-url-char-length | 23 | Immediately |
| interaction-workspace | twitter.subject-max-chars | 100 | Immediately |
| interaction-workspace | twitter.text-flow-type | auto | At the next interaction |
| interaction-workspace | twitter.toast-information-key | Subject | Immediately |
| interaction-workspace | twitter.ucs-timeout | 60 | Immediately |
| interaction-workspace | twitter.url-regex | ((http|https|ftp)\: | Immediately |
| interaction-workspace | twitter.use-check-candm | true | At the next interaction |
| interaction-workspace | twitter.use-esp-broadcast | false | At the next interaction |
| interaction-workspace | twitter.webclient-user-agent | Mozilla / 5.0(Windows NT 10.0; Win64; x64) AppleWebKit / 537.36(KHTML, like Gecko) Chrome / 92.0.4515.159 Safari / 537.36 | At start/restart |
| interaction-workspace | twitterdirect.auto-answer | false | At the next interaction |
| interaction-workspace | twitterdirect.default-queue | *queue name* | At start/restart |
| interaction-workspace | twitterdirect.direct-message-disable-reply | true | At the next interaction |
| interaction-workspace | twitterdirect.direct-message-max-chars | 1000 | Immediately |
| interaction-workspace | twitterdirect.disable-attachment-preloading | false | At the next interaction |
| interaction-workspace | twitterdirect.hashtag-regex | (?: | Immediately |
| interaction-workspace | twitterdirect.mention-regex | @(\w+) | Immediately |
| interaction-workspace | twitterdirect.outbound-queue | *queue name* | At start/restart |
| interaction-workspace | twitterdirect.prompt-for-done | false | At the next interaction |
| interaction-workspace | twitterdirect.response-wait-time | 10000 | Immediately |
| interaction-workspace | twitterdirect.sentmessages-image-max-height | 60 | Immediately |
| interaction-workspace | twitterdirect.shortened-url-char-length | 23 | Immediately |
| interaction-workspace | twitterdirect.toast-information-key | Subject | Immediately |
| interaction-workspace | twitterdirect.url-regex | ((http|https|ftp)\: | Immediately |
| interaction-workspace | twitterdirect.use-esp-broadcast | false | At the next interaction |
| interaction-workspace | workbin.facebook.draft | Facebook Workbin Draft | At start/restart |
| interaction-workspace | workbin.facebook.in-progress | Facebook Workbin InProgress | At start/restart |
| interaction-workspace | workbin.facebookprivatemessage.draft | Facebook Workbin Draft | At start/restart |
| interaction-workspace | workbin.twitter.draft | Twitter Workbin Draft | At start/restart |
| interaction-workspace | workbin.twitter.in-progress | Twitter Workbin InProgress | At start/restart |
| interaction-workspace | workbin.twitterdirect.draft | Twitter Workbin Draft | At start/restart |
| interaction-workspace | workbin.twitterdirect.in-progress | Twitter Workbin InProgress | At start/restart |
This page was last edited on October 1, 2021, at 08:41.
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