max-msfs-per-irf
Section: gim-etl
Default Value: 50
Valid Values: 10-10000
Changes Take Effect: On the next ETL cycle
Dependencies: None
Introduced: 8.1.401.02
Specifies the limit for the number of MSF records that are associated with a given multimedia interaction that will be represented in the Info Mart database. When the number of MSF records associated with a single IRF record exceeds the limit, the transformation job processes only the first n mediation DNs and the last n mediation DNs in the interaction, where n = max-msfs-per-irf/2. In this way, ETL performance avoids being degraded by huge numbers of MSF records for unsuccessful routing attempts for "stuck strategy" scenarios.
link-msf-userdata
Section: gim-etl
Default Value: false
Valid Values: true, false
Changes Take Effect: On the next ETL cycle
Introduced: 8.1.2
Related Options: link-msf-userdata-voice and link-msf-userdata-mm
Specifies whether associated user data will be stored in mediation segment facts (MSFs) for interactions that are in mediation at this DN (in other words, in this queue), including user data for interactions that are not distributed to a handling resource after the mediation.
- true—MSFs will store associated user data.
- false—MSFs will not store associated user data.
routing-target-regular-dn-fold-external
Section: gim-transformation
Default Value: true
Valid Values: true, false
Changes Take Effect: At the next run of Job_TransformGIM
Dependencies: None
Introduced: 8.5.008.25
Controls whether Genesys Info Mart populates ROUTING_TARGET records for each distinct regular external DN, or folds them into a single record.
- true — Genesys Info Mart creates a single ROUTING_TARGET record with TARGET_OBJECT_SELECTED = EXTERNAL, to represent the routing target dimension for all regular external DNs used as routing targets.
- false — Genesys Info Mart creates separate ROUTING_TARGET records for each distinct regular external DN used as a routing target. (This is the legacy behavior.)
8.5.008.25
Genesys Info Mart Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 08/29/17 | Hot Fix | X | X | X | X |
Contents
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Deployment Procedure
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What's New
This release contains the following new features and enhancements:
- A new configuration option, routing-target-regular-dn-fold-external in the [gim-transformation] section, controls whether Genesys Info Mart populates ROUTING_TARGET records for each distinct regular external DN, or folds them into a single record with the TARGET_OBJECT_SELECTED value set to EXTERNAL.
Previously, Genesys Info Mart always produced separate ROUTING_TARGET records for each distinct external regular DN, which resulted in a large number of ROUTING_TARGET records in deployments with a large number of external DNs used as routing targets. To continue this legacy behavior, set the new configuration option to false.
routing-target-regular-dn-fold-external
Section: gim-transformation
Default Value: true
Valid Values: true, false
Dependencies: none
Changes Take Effect: On the next ETL cycle
Resolved Issues
This release contains the following resolved issues:
Genesys Info Mart no longer generates warning messages or records a non-zero value in the INTERACTION_FACT.STATUS column in certain timing scenarios where:
- A call reaches a handling resource, where a route-on-no-answer (RONA) occurs.
- The redirected call enters a virtual queue or ACD queue DN that is configured with the link-msf-userdata option set to true.
Previously in such scenarios, Genesys Info Mart may have recorded a value of 17 in the INTERACTION_FACT.STATUS column, and generated a warning message similar to the following:
2017-08-06 22:51:41,763 WARN ecp-1-1030604/v-xform-107 20000 Interaction(1399851445):irf(9226378529) - negative PREVIOUS_MEDIATION_DURATION =-14 in output data
2017-08-06 22:51:41,763 WARN ecp-1-1030604/v-xform-107 20000 Interaction(1399851445)irf(9226378529) setting PREVIOUS_MEDIATION_DURATION to 0(GIM-11476)
In deployments with archived queues (such as iWD Solution) the transformation job now correctly calculates values for metrics related to mediations in INTERACTION_RESOURCE_FACT (IRF) records (such as MEDIATION_SEGMENT_ID, MEDIATION_RESOURCE_KEY, and LAST_VQUEUE_RESOURCE_KEY). Previously in such deployments, the transformation job might have missed links to mediations and left these metrics empty. (GIM-11472)
The transformation job now creates MEDIATION_SEGMENT_FACT (MSF) records for all valid mediations in runaway scenarios where the number of mediations exceeds the max-msfs-per-irf limit within a single ETL cycle, before the interaction reached an agent. Previously in such scenarios, some MSF records might have been missing. (GIM-11446)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.
Dependencies
- To enable all of the functionality provided in this release, Genesys Info Mart requires Interaction Concentrator release 8.1.514.06 or higher. At a minimum, Genesys Info Mart release 8.5 requires Interaction Concentrator 8.1.100.36. For additional recommendations, see ICON Recommendations in the Known Issues and Recommendations section.
- Genesys recommends that you manage jobs using Genesys Info Mart Manager, but if you continue to use Genesys Info Mart Administration Console, Genesys recommends that you use Genesys Info Mart Administration Console release 8.1.3 or higher.
- Genesys Info Mart Manager release 8.5 requires Genesys Info Mart release 8.5.002 or later. Genesys Info Mart release 8.5 is compatible with Genesys Info Mart Manager release 8.1.4 and higher.