Interaction Concentrator
Also known as ICON. A Genesys product that collects and stores detailed data from various sources in a contact center that is empowered by using Genesys software. Downstream reporting systems can access Interaction Concentrator data in near–real time.
Operating on top of Genesys Framework, the product consists of a server application that is called ICON and a database that is called Interaction Database (IDB). The server receives data from data sources such as Configuration Server, T-Server, or particular Genesys solutions; it then stores this data in IDB by using Genesys DB Server.
Glossary
max-chunks-per-job
Section: gim-etl
Default Value: 10
Valid Values: 1-100
Changes Take Effect: On the next ETL cycle
Dependencies: None
Modified: 8.5.116.29 (scope extended)
Specifies the number of extracted data chunks that the transformation job processes in one ETL cycle. As long as it seems practical from the performance perspective, increase the option value to transform a larger amount of data in a single cycle.
Starting with release 8.5.116.29 in deployments using the Data Export feature, the option also controls the maximum number of export chunks that can be created by the export job during each job run. In situations where the time range to be exported exceeds the export chunk size (for example, if there is a backlog because data is being re-exported), a larger number of export chunks reduces the time required to process a large export backlog.
8.5.116.29
Genesys Info Mart Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 02/07/22 | Update | X | X |
Contents
Helpful Links
Releases Info
Deployment Procedure
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Export enhancement — The export job now creates multiple export chunks when the amount of data to be exported exceeds the export chunk size -- for example, when there is an export backlog, such as when data is re-exported. The max-chunks-per-job enables you to specify the maximum number of export chunks. This improvement can significantly reduce the time required to process large export backlogs. Previously, the export job exported only one chunk of data each time it ran. (GIM-13936)
- Support for PostgreSQL 13 — See the Genesys Info Mart page in the Genesys Supported Operating Environment Reference for more detailed information and a list of all supported databases. (GIM-13863)
Resolved Issues
This release contains the following resolved issues:
The Genesys Info Mart update_target_gim_db*.sql scripts now include the definition of the GIDB_GC_ANNEX table. Previously in release 8.5.116.12 and later, the GIDB_GC_ANNEX table was exported, but its definition was not included in the update_target_gim_db*.sql scripts. (GIM-13949)
The export job now purges exported data based on the export creation time, as indicated by the created-ts value in the metadata file. Previously, the export job purged exported data based on the data generation time, as indicated by the max-data-ts value in the metadata file. (GIM-13932)
The transformation job now correctly processes OutboundNew interactions that are handled by a strategy, but not handled by agents. Previously in such scenarios, the job sometimes did not create an IRF record for the strategy that sent the interaction. (GIM-13906)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.
Dependencies
- To enable all of the functionality provided in this release, Genesys Info Mart requires Interaction Concentrator (ICON) release 8.1.514.47 or higher. At a minimum, Genesys Info Mart release 8.5 requires Interaction Concentrator 8.1.100.36. For additional recommendations, see ICON Recommendations in the Known Issues and Recommendations section.
- Genesys recommends that you manage jobs using Genesys Info Mart Manager, but if you continue to use Genesys Info Mart Administration Console, Genesys recommends that you use Genesys Info Mart Administration Console release 8.1.3 or higher.
- Genesys Info Mart Manager release 8.5.010 requires Genesys Info Mart release 8.5.009 or higher. Genesys Info Mart release 8.5 is compatible with Genesys Info Mart Manager release 8.1.4 and higher.
- Genesys Info Mart Manager and Genesys Administrator Extension (GAX) interoperability requirements are reciprocal:
- Genesys Info Mart Manager release 8.5.010.02 and later requires GAX release 8.5.270.06, and vice versa.
- Genesys Info Mart Manager 8.5 releases earlier than 8.5.010 require GAX 8.5 releases earlier than GAX 8.5.270.06, and vice versa.