8.5.087.67

Recording Processor Script Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
07/06/18	Hot Fix			X		X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Genesys Interaction Recording

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issue:

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The Recording Processor Script (RPS) supports a new optional parameter, [config_server].config_server_encoding, to enable decoding of the multibyte usernames from Configuration Server. This hotfix is required for the following circumstance only:

• Configuration Server is configured for multiple languages (UTF-8).
• Microsoft SQL Server is used for the Genesys Interaction Recording (GIR) ICON database.
• The agent username contains characters encoded as multiple bytes in UTF-8.

Previously, when Configuration Server used UTF-8 encoding, and if a username contained special characters, RPS posted that username incorrectly. This resulted in two usernames being displayed for calls in SpeechMiner. (GIR-20111)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.087.67.