8.5.112.24

Stat Server Release Notes

9.x

Stat Server is part of 9.x starting in 8.5.108.15.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
10/29/21	Hot Fix			X			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Stat Server, Real-Time Metrics Engine

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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In deployments that use switch types that are recognized as Meridian-like because the position-extension-linked switch option in the statserver section is set to yes, Stat Server now reports After-Call Work (ACW) agent status correctly in scenarios where:

1. An incoming call is accepted by an agent.
2. The agent manually sets AfterCallWork mode (or it is set automatically after the incoming call is accepted).
3. The agent initiates a Consult call.
4. The original call is released.
5. The Consult call is released.

Previously in such scenarios, the agent status was incorrectly reported as WaitForNextCall.
(SS-9502)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.112.24.