8.5.000.83

Workspace Plugin for Skype for Business Release Notes

9.x

This is the first 9.x release of Workspace Plugin for Skype for Business.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
09/01/17	General	Under Shipping Control				X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Multimedia Connector for Skype for Business

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Support for Skype for Business federated users where Genesys T-Server and the UCMA Connectors for Skype for Business are hosted in the premise environment, but agents are partially or fully hosted in the Office 365 cloud.

  The Workspace Plugin user interface is modified to support federated agents. It now shows the User Name field when an agent logs in the Skype for Business Front End Server. This field can be left blank if the user name is the same as the sign-in address. For federated users, the User Name differs from the Sign-in address.

  See Federation Platform with Microsoft Office 365 Cloud in the Multimedia Connector for Skype for Business Deployment Guide for details.

  This support requires Workspace Desktop Edition version 8.5.119.05 or later. (WPLYNC-1132)

Resolved Issues

This release contains the following resolved issues:

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When an agent is in a Voice + IM conference with another agent, now both the Voice and IM parts of the call are disconnected if this agent selects Delete from Conference. Previously in this scenario, the IM part of the call remained connected. (WPLYNC-1072)

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In an IM transcript, if names do not exist within a contact ID, the text display line is no longer displayed incorrectly on the My History tab. (WPLYNC-616)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.000.83.