enable-opt-kit
Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 9.0.001.10
Activate this option to enable Oracle hints for aggregation SQL queries. Enabling these hints can be helpful if, for example, you observe a regression of RAA performance on your Oracle database after upgrade. Oracle hints were always enabled in releases 9.0.001.07 and earlier.
9.0.001.10
Reporting and Analytics Aggregates Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 02/25/21 | Update | X | X |
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What's New
This release contains the following new features and enhancements:
- Logging enhancements — RAA now logs a detailed error message when it is unable to create a health file, for example when the file system does not allow the file to be created due to insufficient permissions. (GCXI-4586)
- Preset time range enhancements — A new time range value, Last 31 days, is now supported, and can be used in Genesys CX Insights reports and dashboards. (GCXI-4540)
- Oracle hints are now disabled by default — A new option, enable-opt-kit, in the [agg-feature] section, enables Oracle hints for aggregation SQL queries. Enabling these hints can be helpful if, for example, you observe a regression of RAA performance on your Oracle database after an upgrade. In previous releases, these hints were always enabled. (GCXI-4523)
Resolved Issues
This release contains the following resolved issues:
The value of CUSTOMER_TERMINATED, which appears on the Bot Dashboard as the metric Sessions Interrupted, now reflects actual BGS behavior in ALL_CLIENT_LEFT scenarios. (GCXI-4526)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.