9.1.008.17

Genesys Driver for use with Genesys Hub Release Notes

9.x

Genesys Driver for use with Genesys Hub is part of 9.x starting in 9.1.000.02.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
08/07/23	Update			X			X

Helpful Links

Releases Info

• List of 9.1.x Releases
• 9.1.x Known Issues

Product Documentation

• Messaging Applications

Genesys Products

• List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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An issue that caused DMS to incorrectly merge chat sessions from different channels is fixed. The issue occurred if a brand's customer sent separate messages through multiple channels. A new option, separate-chat-session, is introduced to fix this issue. Using this option, you can specify whether DMS must create separate chat sessions for a brand’s customer when the customer sends separate messages through multiple channels.

• If the value is true, DMS creates a separate chat session for each channel when a customer sends messages through multiple channels.
• If the value is false (default), messages from different channels sent by the customer are merged into a single chat session.

(MSGA-3797, MSGA-3886)

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Upgrade Notes

No special procedure is required to upgrade to release 9.1.008.17.