8.6.000.13

Web Services and Applications Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
08/27/25	General			X

Helpful Links

Releases Info

• List of 8.6.x Releases
• 8.6.x Known Issues

Product Documentation

• Web Services and Applications

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Genesys Web Services (GWS) 8.6 now supports Elastic Search 9.x.

• Genesys Web Services (GWS) 8.6 now supports PostgreSQL 16.

• JDK 21 and Framework Dependency Updates
  • Beginning with GWS-8.6.000.13, Genesys Web Services (GWS) 8.6 requires Java Development Kit (JDK) 21. Starting from this version JDK 17 is incompatible.
  • This release also updates core framework dependencies:
    • Spring Boot 3.4.3
    • Spring Framework 6.2.3
    • Spring Security 6.4.2

• Genesys Web Services (GWS) 8.6 introduces a new configuration setting to control the TTL value for Redis keys associated with AGENT_TMP_PLACE (AgentsTemporaryPlaces). To configure this, set the following option in the application.yaml file:
  • When specified, this value determines how long the keys remain active in Redis.
  • The default value is 86386 in seconds (approx 24 hours).

    redis:
      ttl:
        userDevicesTTL: 86386

• Genesys Web Services (GWS) 8.6 supports API requests with cookies containing special characters in the header.
  • This requires enabling allowAllHeaderValues as true in the application.yaml serverSettings.

    serverSettings:
      allowAllHeaderValues: true

Resolved Issues

This release contains the following resolved issue.

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The gws-service-platform no longer fails when the place_dbid column in the cfg_dn table is NULL. Previously, the service expected all integer fields to be initialized, leading to errors. With the fix, setting GWS_FEATURES_DB_USE_ZERO_FOR_NULL=true allows the platform to treat NULL as zero and handle such cases gracefully.(GWS86-1275)

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The Genesys Web Services (GWS) 8.6 service no longer returns a 404 Not Found error for /ui/ad/v1/giraffe.js. The request now returns 200 OK, and custom extension supporting files load correctly without errors.(GWS86-1298)

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Known Issues

• GWS installer (gws-api-v2-8.6.000.13.986-1.noarch.rpm) requires java-17-openjdk even though JDK 21 is supported. Installation fails if only JDK 21 is present.

Upgrade Notes

No special procedure is required to upgrade to release 8.6.000.13.