Capacity Snapshots

Stat Server logs capacity snapshots, which correspond to the capacity rules that you define.

Stat Server logs a capacity snapshot whenever certain events take place, including:

• Any time that a place associated with a voice DN is added to your configuration
• When the state of readiness at a particular place for a particular media type changes from NotReady to Ready or from Ready to NotReady
• When the state of readiness at a voice DN that has an agent logged into it changes, even if, starting with Stat Server 8.1.2, the DN is not associated with any place
• When assigned capacity rules are added, altered, or deleted
• As the number of concurrent or assignable interactions for each media type changes at a particular place or agent

Capacity Snapshot Formats

The format of the capacity snapshot depends on whether there is an association between the agent and a place.

No association exists between the agent and a place

Stat Server logs the capacity snapshot only for the agent, as follows:

<date> <time> <loglevel>: Capacity snapshot for agent

'<agentID>'('<tenant>') (CR='<CapacityRuleName>')

An association exists between the agent and a place

• 8.5.0 and 8.1.2
• 8.1.0

Stat Server 8.1.2 and 8.5.0

Starting with release 8.1.2, Stat Server logs separate capacity snapshots for the agent and place, as follows:

• For the agent:

<date> <time> <loglevel>: Capacity snapshot for agent

'<agentID>'('<tenant>'), '<placeID>'('<tenant>')

(CR='<CapacityRuleName>')

• For the place:

<date> <time> <loglevel>: Capacity snapshot for place

'<placeID>'('<tenant>') , '<agentID>'('<tenant>')

(CR='<CapacityRuleName>')

Stat Server 8.1.0 and lower releases

Stat Server 8.1.0 and lower releases logs the capacity snapshot for the place and associated agent, as follows:

<date> <time> <loglevel>: Capacity snapshot for place

'<placeID>'('<tenant>'), agent '<agentID>'('<tenant>')

(CR='<CapacityRuleName>')

media_state current_number max_number routable

<nowiki>----------- -------------- ---------- --------</nowiki>

[   S            N₁           N₂        N₃  ] <-- <mediatype>

where [ S N₁ N₂ N₃ ] is a capacity vector relating to one particular media type.

See Capacity Vector for more information.