Summary of Stat Server Actions

The table below provides the high-level classifications for each action and summarizes the set of actions applicable for Stat Server applications operating in regular mode or restricted cluster (SS_c) mode. In this table, regular DN, SIP DN, and media-channel objects refer to the following object types:

• Agent
• GroupAgents
• Place
• GroupPlaces
• RegDN

Mediation DN objects refer to the following object types:

• Queue
• GroupQueues
• Routepoint

Campaign-related Stat Server actions are provided in Campaign Actions and Statuses.

Action	SSc Mode	Regular DN/SIP DN Objects	Agent/Place Media Channels	Mediation DN Objects	Ixn-Related	Durable	Instantaneous (Momentary)	Instantaneous (Retrospective)
Accepted			✓		✓			✓
Active			✓			✓
ACWCompleted	✓			✓	✓			✓
ACWMissed	✓			✓	✓			✓
AfterCallWork	✓	✓				✓
AgentActive	✓			✓		✓
AgentLogin (Regular DNs)	✓	✓					✓
AgentLogin (Mediation DNs)	✓			✓		✓
AgentLogout	✓	✓						✓
AgentReady	✓			✓		✓
ASM_Engaged		✓			✓	✓
ASM_Outbound		✓			✓	✓
Available			✓			✓
BeingCoached			✓		✓		✓
BeingMonitored			✓		✓		✓
Blocked			✓			✓
CallAbandoned	✓			✓	✓			✓
CallAbandonedFromDialing	✓	✓			✓			✓
CallAbandonedFromHold	✓	✓			✓			✓
CallAbandonedFromRinging (Regular DNs)	✓	✓			✓			✓
CallAbandonedFromRinging (Mediation DNs)	✓			✓	✓			✓
CallAbandonedFromRinging (Virtual Queues)	✓			✓	✓			✓
CallAnswered (Regular DNs)	✓	✓			✓			✓
CallAnswered (Mediation DNs)	✓			✓	✓			✓
CallAnswered (Virtual Queues)	✓			✓	✓			✓
CallCleared	✓			✓	✓			✓
CallConferenceJoined	✓	✓			✓		✓
CallConferenceMade	✓	✓			✓		✓
CallConferenceOriginated	✓	✓			✓	✓
CallConferencePartyAdded	✓	✓			✓		✓
CallConferencePartyDeleted	✓	✓			✓		✓
CallConsult	✓	✓			✓	✓
CallConsultCompleted	✓	✓			✓			✓
CallConsultOriginated	✓	✓			✓	✓
CallConsultReceived	✓	✓			✓	✓
CallConsultStarted	✓	✓			✓		✓
CallDialConferenced	✓	✓			✓			✓
CallDialTransferred	✓	✓			✓			✓
CallDialed	✓	✓			✓			✓
CallDialing	✓	✓			✓	✓
CallDialingStarted	✓	✓			✓		✓
CallDistributed	✓			✓	✓			✓
CallDistributedToQueue	✓			✓	✓			✓
CallEntered	✓			✓	✓		✓
CallForwarded (Regular DNs)	✓	✓			✓			✓
CallForwarded (Mediation DNs)	✓			✓	✓			✓
CallHeld	✓	✓			✓		✓
CallInbound	✓	✓			✓	✓
CallInboundCompleted	✓	✓			✓			✓
CallInboundStarted	✓	✓			✓		✓
CallInternal	✓	✓			✓	✓
CallInternalCompleted	✓	✓			✓			✓
CallInternalOriginated	✓	✓			✓	✓
CallInternalReceived	✓	✓			✓	✓
CallInternalStarted	✓	✓			✓		✓
CallMissed	✓			✓	✓			✓
CallObserved...	✓	✓			✓	✓
CallOnHold	✓	✓			✓	✓
CallOutbound	✓	✓			✓	✓
CallOutboundCompleted	✓	✓			✓			✓
CallOutboundStarted	✓	✓			✓		✓
CallPartyChanged	✓	✓			✓			✓
CallReleased (Mediation DNs)	✓			✓	✓			✓
CallReleased (Virtual Queues)	✓			✓	✓			✓
CallRetrievedFromHold	✓	✓			✓			✓
CallRinging	✓	✓			✓	✓
CallRingingPartyChanged (Regular DNs)	✓	✓			✓			✓
CallRingingPartyChanged (Mediation DNs)				✓	✓			✓
CallRingingStarted	✓	✓			✓		✓
CallTransferMade	✓	✓			✓		✓
CallTransferPartyChanged	✓	✓			✓		✓
CallTransferTaken	✓	✓			✓		✓
CallTreatmentCompleted	✓			✓	✓			✓
CallTreatmentNotStarted	✓			✓	✓		✓
CallTreatmentStarted	✓			✓	✓		✓
CallUnknown	✓	✓			✓	✓
CallUnknownCompleted	✓	✓			✓			✓
CallUnknownStarted	✓	✓			✓		✓
CallWait	✓			✓	✓	✓
CoachingByIntrusionInitiated			✓		✓		✓
CoachingByRequestInitiated			✓		✓			✓
CoachingRequested			✓		✓		✓
ConferenceJoined			✓		✓		✓
ConferenceJoinedByIntrusion			✓		✓		✓
ConferenceMade			✓		✓		✓
Delivering			✓		✓	✓
DeliveringStarted			✓		✓		✓
DNActive	✓			✓		✓
DNLogin	✓			✓		✓
DNReady	✓			✓		✓
Handling			✓		✓	✓
HandlingInbound			✓		✓	✓
HandlingInboundStarted			✓		✓		✓
HandlingInternal			✓		✓	✓
HandlingInternalStarted			✓		✓		✓
HandlingOutbound			✓		✓	✓
HandlingOutboundStarted			✓		✓		✓
HandlingStarted			✓		✓		✓
LoggedIn	✓	✓				✓
LoggedOut	✓	✓				✓
Monitored (Regular DNs)	✓	✓				✓
Monitored (Mediation DNs)	✓			✓		✓
MonitoringInitiated			✓		✓		✓
NotMonitored (Regular DNs)	✓	✓				✓
NotMonitored (Mediation DNs)	✓			✓		✓
NotReadyForNextCall	✓	✓				✓
OffHook	✓	✓				✓
OnHook	✓	✓				✓
OrigDNCallAbandoned	✓	✓			✓			✓
OrigDNCallDistributed	✓	✓			✓			✓
OrigDNCallEntered	✓	✓			✓		✓
OrigDNCallWait	✓	✓			✓	✓
Pulled			✓		✓		✓
Rejected			✓		✓			✓
Revoked			✓		✓			✓
StartedInternal			✓		✓		✓
StartedOutbound			✓		✓		✓
StoppedInbound			✓		✓			✓
StoppedInternal			✓		✓			✓
StoppedOutbound			✓		✓			✓
StuckCallCleaned	✓			✓	✓			✓
StuckCallCleanedWhileRinging (Regular DNs)	✓	✓			✓			✓
StuckCallCleanedWhileRinging (Mediation DNs)	✓			✓	✓			✓
TransferMade			✓		✓		✓
TransferTaken			✓		✓		✓
TransferredFromHold	✓	✓			✓			✓
UserEvent (Regular DNs)	✓	✓					✓
UserEvent (Mediation DNs)	✓			✓			✓
WaitForNextCall	✓	✓				✓

Important

Although the names of many actions presume the processing of a voice interaction,
these actions might also apply to other types of interactions—for example, chat sessions and e-mail.