Summary of Stat Server Actions

The table below provides the high-level classifications for each action and summarizes the set of actions applicable for Stat Server. In this table, regular DN, SIP DN, and media-channel objects refer to the following object types:

• Agent
• GroupAgents
• Place
• GroupPlaces
• RegDN

Mediation DN objects refer to the following object types:

• Queue
• GroupQueues
• Routepoint

Campaign-related Stat Server actions are provided in Campaign Actions and Statuses.

Action	Regular DN/SIP DN Objects	Agent/Place Media Channels	Mediation DN Objects	Staging Area DN Objects	Tenant Objects	Ixn-Related	Durable	Instantaneous (Momentary)	Instantaneous (Retrospective)
Accepted		✓				✓			✓
Active		✓					✓
ACWCompleted			✓			✓			✓
ACWMissed			✓			✓			✓
AfterCallWork	✓						✓
AgentActive			✓				✓
AgentLogin (Regular DNs)	✓							✓
AgentLogin (Mediation DNs)			✓				✓
AgentLogout	✓								✓
AgentReady			✓				✓
ASM_Engaged	✓					✓	✓
ASM_Outbound	✓					✓	✓
Available		✓					✓
BeingCoached		✓				✓		✓
BeingMonitored		✓				✓		✓
Blocked		✓					✓
CallAbandoned			✓			✓			✓
CallAbandonedFromDialing	✓					✓			✓
CallAbandonedFromHold	✓					✓			✓
CallAbandonedFromRinging (Regular DNs)	✓					✓			✓
CallAbandonedFromRinging (Mediation DNs)			✓			✓			✓
CallAbandonedFromRinging (Virtual Queues)			✓			✓			✓
CallAnswered (Regular DNs)	✓					✓			✓
CallAnswered (Mediation DNs)			✓			✓			✓
CallAnswered (Virtual Queues)			✓			✓			✓
CallCleared			✓			✓			✓
CallConferenceJoined	✓					✓		✓
CallConferenceMade	✓					✓		✓
CallConferenceOriginated	✓					✓	✓
CallConferencePartyAdded	✓					✓		✓
CallConferencePartyDeleted	✓					✓		✓
CallConsult	✓					✓	✓
CallConsultCompleted	✓					✓			✓
CallConsultOriginated	✓					✓	✓
CallConsultReceived	✓					✓	✓
CallConsultStarted	✓					✓		✓
CallDialConferenced	✓					✓			✓
CallDialTransferred	✓					✓			✓
CallDialed	✓					✓			✓
CallDialing	✓					✓	✓
CallDialingStarted	✓					✓		✓
CallDistributed			✓			✓			✓
CallDistributedToQueue			✓			✓			✓
CallEntered			✓			✓		✓
CallForwarded (Regular DNs)	✓					✓			✓
CallForwarded (Mediation DNs)			✓			✓			✓
CallHeld	✓					✓		✓
CallInbound	✓					✓	✓
CallInboundCompleted	✓					✓			✓
CallInboundStarted	✓					✓		✓
CallInternal	✓					✓	✓
CallInternalCompleted	✓					✓			✓
CallInternalOriginated	✓					✓	✓
CallInternalReceived	✓					✓	✓
CallInternalStarted	✓					✓		✓
CallMissed			✓			✓			✓
CallObserved...	✓					✓	✓
CallObserving...	✓					✓	✓
CallOnHold	✓					✓	✓
CallOutbound	✓					✓	✓
CallOutboundCompleted	✓					✓			✓
CallOutboundOriginated	✓						✓
CallOutboundReceived	✓						✓
CallOutboundStarted	✓					✓		✓
CallPartyChanged	✓					✓			✓
CallReleased (Mediation DNs)			✓			✓			✓
CallReleased (Virtual Queues)			✓			✓			✓
CallRetrievedFromHold	✓					✓			✓
CallRinging	✓					✓	✓
CallRingingPartyChanged (Regular DNs)	✓					✓			✓
CallRingingPartyChanged (Mediation DNs)			✓			✓			✓
CallRingingStarted	✓					✓		✓
CallTransferMade	✓					✓		✓
CallTransferPartyChanged	✓					✓		✓
CallTransferTaken	✓					✓		✓
CallTreatmentCompleted			✓			✓			✓
CallTreatmentNotStarted			✓			✓		✓
CallTreatmentStarted			✓			✓		✓
CallUnknown	✓					✓	✓
CallUnknownCompleted	✓					✓			✓
CallUnknownStarted	✓					✓		✓
CallWait			✓			✓	✓
CoachingByIntrusionInitiated		✓				✓		✓
CoachingByRequestInitiated		✓				✓			✓
CoachingRequested		✓				✓		✓
ConferenceJoined		✓				✓		✓
ConferenceJoinedByIntrusion		✓				✓		✓
ConferenceMade		✓				✓		✓
DND	✓					✓	✓
Delivering		✓				✓	✓
DeliveringStarted		✓				✓		✓
DNActive			✓				✓
DNLogin			✓				✓
DNReady			✓				✓
DoNotDisturb		✓				✓	✓
ExternalServiceRequested (Tenants)					✓	✓		✓
ExternalServiceResponded (Tenants)					✓	✓		✓
Handling		✓				✓	✓
HandlingInbound		✓				✓	✓
HandlingInboundStarted		✓				✓		✓
HandlingInternal		✓				✓	✓
HandlingInternalStarted		✓				✓		✓
HandlingOutbound		✓				✓	✓
HandlingOutboundStarted		✓				✓		✓
HandlingStarted		✓				✓		✓
InteractionAbandoned (Tenants)					✓	✓			✓
InteractionAbandonedDuringOffering (MediaChannels)		✓				✓			✓
InteractionAbandonedDuringOffering (StagingAreas)				✓		✓			✓
InteractionAbandonedDuringOffering (Tenants)					✓	✓			✓
InteractionAbandonedDuringOffering (Virtual Queues)			✓			✓			✓
InteractionAbandonedDuringOffering (Agent Workbin)						✓			✓
InteractionAccepted1					✓	✓			✓
InteractionAccepted (StagingAreas)				✓		✓			✓
InteractionAccepted (Tenants)					✓	✓			✓
InteractionAccepted (Agent Workbin)						✓			✓
InteractionAgentPartyInProgress (Tenants)					✓	✓	✓
InteractionAnswered (StagingAreas)				✓		✓			✓
InteractionAnswered (Tenants)					✓	✓			✓
InteractionAnswered (Agent Workbin)						✓			✓
InteractionCleared				✓		✓			✓
InteractionCleared (Agent Workbin)						✓			✓
InteractionCreated (StagingAreas)				✓		✓		✓
InteractionCreated (Tenants)					✓	✓		✓
InteractionDeleted (StagingAreas)				✓		✓			✓
InteractionDeleted (Tenants)					✓	✓			✓
InteractionDistributed				✓		✓			✓
InteractionDistributed (Agent Workbin)						✓			✓
InteractionDistributedToQueue				✓		✓			✓
InteractionEntered				✓		✓		✓
InteractionEntered (Agent Workbin)						✓		✓
InteractionPastAcceptServiceLevel (StagingAreas)				✓		✓			✓
InteractionPastAcceptServiceLevel (Tenants)					✓	✓			✓
InteractionPastCompletionServiceLevel (StagingAreas)				✓		✓			✓
InteractionPastCompletionServiceLevel (Tenants)					✓	✓			✓
InteractionReleased (StagingAreas)				✓		✓			✓
InteractionReleased (Tenants)					✓	✓			✓
InteractionReleased (Agent Workbin)						✓			✓
InteractionResponded (Regular DNs)	✓							✓
InteractionResponded (MediaChannels)		✓				✓		✓
InteractionWait (StagingAreas)				✓		✓	✓
InteractionWait (Tenants)					✓	✓	✓
InteractionWait (Agent Workbin)						✓	✓
LoggedIn	✓						✓
LoggedOut	✓						✓
Monitored (Regular DNs)	✓						✓
Monitored (Mediation DNs)			✓				✓
MonitoringInitiated		✓				✓		✓
NotMonitored (Regular DNs)	✓						✓
NotMonitored (Mediation DNs)			✓				✓
NotReadyForNextCall	✓						✓
NotRoutable		✓				✓	✓
OffHook	✓						✓
OnHook	✓						✓
OrigDNCallAbandoned	✓					✓			✓
OrigDNCallDistributed	✓					✓			✓
OrigDNCallEntered	✓					✓		✓
OrigDNCallWait	✓					✓	✓
Pulled		✓				✓		✓
Rejected		✓				✓			✓
Revoked		✓				✓			✓
Routable		✓				✓	✓
StartedInternal		✓				✓		✓
StartedOutbound		✓				✓		✓
StoppedInbound		✓				✓			✓
StoppedInternal		✓				✓			✓
StoppedOutbound		✓				✓			✓
StuckCallCleaned			✓			✓			✓
StuckCallCleanedWhileRinging (Regular DNs)	✓					✓			✓
StuckCallCleanedWhileRinging (Mediation DNs)			✓			✓			✓
TransferMade		✓				✓		✓
TransferTaken		✓				✓		✓
TransferredFromHold	✓					✓			✓
UserEvent (Regular DNs)	✓							✓
UserEvent (Mediation DNs)			✓					✓
UserEventReceived (Regular DNs)	✓						✓
UserEventReceived (Mediation DNs)			✓				✓
WaitForNextCall	✓						✓

Important

Although the names of many actions presume the processing of a voice interaction,
these actions might also apply to other types of interactions—for example, chat sessions and e-mail.