Contents
Workforce Management Metrics
You will find everything you need to know about WFM metrics, by clicking on these topic links.
Schedule Summary Report
Contact Center Performance Report
Agent Adherence Report
End Notes
Tip
A period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on. This page was last edited on December 11, 2019, at 20:31.
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