Intended Audience

This document is primarily intended for system integrator and administrators. It has been written with the assumption that you have a basic understanding of:

• Computer-telephony integration (CTI) concepts, processes, terminology, and applications
• Network design and operation
• Your own network configurations

You should also be familiar with the Genesys Framework architecture.

While you can build applications by working solely with Composer’s blocks or Project templates, you can also use State Chart Extensible Markup Language (SCXML) and VoiceXML to when building applications.