ORS and Routing Point Configuration
When creating routing applications, in addition to specifying the HTTP request parameters, both Universal Routing Server (URS) and Orchestration Server (OS) must be properly configured.
For more information, see the Orchestration section in Workflow Post Installation.
For information on additional options that must be set, consult the following:
- Universal Routing 8.1 Deployment Guide , Orchestration Support chapter.
- Orchestration Server 8.1 Deployment Guide , SCXML Strategy Support and Configuring Orchestration Server chapters.
Specifying the URL of the Starting SCXML Page
- In Genesys Administrator, in the Provisioning tab, select Switching > Switches .
- Click the DNs tab.
- Select the DN that corresponds to the Routing Point where the built-in root strategy is loaded.
- In the Annex tab for this Routing Point, add an orchestration section.
- In that section create an option named application and for its value enter script:<object name> where <object name> is the name of Script object of type Enhanced Routing that represents the SCXML application and contains the URL of the starting SCXML page of this application deployed on an application server. This URL needs to be accessible from the Orchestration Server host.
For complete details on this step and other routing configuration details, consult:
- The Orchestration Server 8.1.3 Deployment Guide, SCXML Application Development chapter.
Important! If you have both Composer and Interaction Routing Designer set up in the same environment, check in IRD’s Loading View that you have not loaded an IRD routing strategy on the same Routing Point DN where the built-in strategy is loaded. This will create a conflict and cause your SCXML-based strategy not to launch.