Management Layer Functionality

This section describes the Management Layer capabilities that help you optimally manage the Genesys software serving your contact center, as follows:

• Solution Control and Monitoring Functions
• Logging Functions
• Alarm-Signaling Functions
• Fault Management Functions
• SNMP Support Functions

You can also manage Management Layer components such as Message Server, Solution Control Server, and SNMP Master Agent, via the Management Layer, as discussed in this section.