New Features by Release

New in Release 8.1.3

• Enhanced template selection features on the General Package screen. Users can now:
  • Show a list of previous template versions
  • For each template version, view a publish comment from the GRDT template developer
  • Select previous template versions
• Administrator users can configure the number of previous template versions listed
• Improvements to the display of Test Scenario results in order to show how expected results match actual results. A green or red indicator will appear next to each results column to show whether or not it matched the expected results.
• A new Package Snapshot Deployment feature, which allows rules authors to save snapshots at key phases of the authoring process. A snapshot freezes the contents of a rule package at a point in time, including templates, rules and calendars. It also allows authors to revert to prior snapshot versions if needed in the authoring or deployment process. Up to release 8.1.2, only the latest package could be deployed, and although no rules might have changed between any two deployments of the package, other non-rule-related changes could have been made to the package that could affect the behavior of the rule package. User can now do the following:
  • View, create and delete a snapshot
  • View the package source for a selected snapshot
  • Add permissions for View/Create/Delete actions for snapshots
  • Deploy a selected snapshot
  • Refactor a pending deployment status on a rule to pending snapshot
  • Export a snapshot
  • Show a snapshot in the deployment history
  • Configure the feature (via options in Genesys Administrator) to allow or disallow the deployment of the latest snapshot version
• A new Package History feature, which allows users to do the following:
  • View an audit trail of package level changes
  • View the history of a package
  • View history across all packages in a tenant
• Support for DROOLS 5.5.
  • You must redeploy all standard rule packages previously deployed to an older GRE.
• Support for Java 7 Runtime.
• Support for IBM Websphere Application Server 8.5.
• Support for JBOSS Application Server

New in Release 8.1.2

This section contains a brief description of the new features in release 8.1.2.

• Genesys Rules Authoring Tool
  • Support for creating suites of test scenarios that can be used to validate the behavior of rules prior to deploying, and ensuring that existing rule functionality has not regressed.
  • Support for iWD and Genesys Web Engagement.
  • It is no longer necessary to create "initialize" conditions in order to create a reference to a fact (for example, Initialize Customer). Reference variables are now generated automatically.
  • Support for forced password change during user login.
  • For security, the user's last login time is displayed after login.
  • Support for mapping multiple instances of a rule parameter to a single parameter definition.
  • Support for duplicate template names across tenants.
  • Support for single-click grid editing.
  • Support for resizing of columns in linear rule grids. Any changes made by users are stored as preferences for that user and retained across logins.
  • Support for IPv6.
  • Support for localization by using Genesys Language Packs.
• Genesys Rules Development Tool
  • Support for either iWD, CEP or Stateless information for template types and package types.
  • Support for mapping multiple instances of a rule parameter to a single parameter definition.
  • Support for duplicate template names across tenants.
  • Support for multi-line actions and conditions, to enable longer expressions to be used.
  • Support for IPv6.
• Genesys Rules Engine
  • Support for Genesys TLS and TLS-FIPS security protocols.
  • In addition to returning to the calling application the action resulting from the evaluation of the rule conditions for an executed rule, GRE now also returns the following:
    • The name of each rule which evaluated as true
    • For decision tables, the name of each row of the decision table which evaluated as true
  • New Genesys branding is applied throughout the product's user interface and installers.
  • Support for IPv6.

New in Release 8.1.1

This section contains a brief description of the new features in release 8.1.1.

• The Genesys Rules Authoring Tool:
  • Enables a user to import and export all rules within a package to facilitate moving an entire rule package from one system to another (e.g., from a lab to production environment).
  • Includes enhanced rule search functionality that includes the ability to find a rule condition or action by parameter name and search for all rules pending deployment.
  • Provides a business user with a tooltip that describes the constraint to which the user must adhere for input value parameters. In the Genesys Rules Development Tool, a rule developer is given the ability to specify tooltip text that will display for a given parameter to the business user.
  • Enables a business user to view the name of the rule template from which each condition and action is derived.
  • Explorer Tree displays a visual indication if rules have changed in the package but have not yet been deployed.
  • Includes a Genesys Workforce Management (WFM) integration that enables the business user to select a value to be used in a rule action that is dynamically retrieved from a list of Multi-site Activities and Activities on the Genesys WFM Server.
• The Genesys Rules System (GRS):
  • Is now integrated with Intelligent Workload Distribution (iWD) 8.1.

New in Release 8.1.0

Genesys Rules System 8.1.0 includes the following features:

• The first release of the Genesys Rules Development Tool, which is an Eclipse plug-in that can be installed inside Genesys Composer or in a standalone version of the Eclipse platform. This initial release provides:
  • Editors for rule facts, conditions, actions, enumerations, and functions.
  • Authentication of the user with the Genesys Configuration Server to control access to Genesys configuration objects (for example, agent groups or skills) that can be referenced in rule templates.
  • The ability for a user to reserve a rule template so that no other users can modify it simultaneously.
• The first release of the Genesys Rules Authoring Tool, which is a browser-based user interface that is used primarily by business analysts to create and edit business rules. This initial release includes:
  • Support for both decision tables and linear rules.
  • On-demand and scheduled deployment of rule packages, to the GRE.
  • Version history of rules, allowing the user to revert a rule package with a previous version of a rule, or restore a previously deleted rule.
  • An audit trail of rule deployment history.
  • Creation and editing of business calendars that define the working hours and holidays for the business.
  • Role-based access control, using permissions that are defined in the Genesys Configuration Layer, to determine what parts of the application can be accessed by the user. Role-based access control requires Configuration Server 8.0.2 or higher, and Genesys Administrator 8.0.2 or higher.
  • Search capabilities to find instances of rules that match a specific Rule ID, that include specific words in the rule name, that were last modified by a specific user, that contain a certain business calendar, or that were created within a specific date range
  • Import and export of linear rules (in XML format)
  • Import and export of decision tables (in XML and XLS formats)
  • Contains the centralized, and versioned, repository that manages rules and templates
• The first release of the GRE, which is a rules evaluation component that runs inside a customer-provided application server. This initial release:
  • Hosts rule packages that are deployed by users through the Rules Authoring Tool
  • Evaluates rules, based on requests from client applications