Deploy Social Messaging Server with an RSS Channel

Warning

The APIs and other features of social media sites may change with little warning. The information provided on this page was correct at the time of publication (22 February 2013).

For an RSS channel, you need two installation packages: Social Messaging Server and Genesys Driver for Use with RSS. The Driver adds RSS-specific features to Social Messaging Server and does not require its own Application object in the Configuration Server database. You can also create a Custom Media Channel Driver.

Important

Unlike some other eServices components, Social Messaging Server does not require Java Environment and Libraries for eServices and UCS.

Prepare the RSS Channel

1. Deploy Social Messaging Server.
2. Run the installation for Genesys Driver for Use with RSS, selecting the desired Social Messaging Server object: frame|center|Select your Social Messaging Server Object
3. Locate the driver-for-rss-options.cfg configuration file in the \<Social Messaging Server application>\media-channel-drivers\channel-rss directory.
4. In Configuration Manager, open your Social Messaging Server Application, go to the Options tab, and import driver-for-rss-options.cfg.

Configure the Options

Set the following options:

Section	Option	Example
channel-<any name>	driver-classname	com.genesyslab.mcr.rss.driver.RssDriver
	inbound-route	101:rss_queue
	reconnection-timeout	115
	x-history-length	2500
	x-inbound-media	rss
	x-itx-resubmit-attempts	5
	x-itx-resubmit-delay	90
	x-itx-submit-timeout	15
	x-print-rss-channel	true
	x-print-rss-items	18
	x-sampling-period	1200
channel-<any name>-monitor-<any name>	history-length	5000
	print-rss-channel	false
	print-rss-items	15
	rss-url	http://news.google.com/news?ned=us&topic=w&output=rss ("World — Google News") http://news.google.com/news?pz=1&cf=all&ned=us&hl=en&topic=tc&output=rss ("Technology — Google News") http://us.rd.yahoo.com/dir/RSS/xml/*http://dir.yahoo.com/rss/dir/getrss.php?comp ("What's New on Yahoo! — Computers and Internet") (Yahoo and Google also provide lists of RSS feeds at http://dir.yahoo.com/rss/dir/index.php and http://support.google.com/news/bin/answer.py?hl=en-GB&answer=59255, respectively.)
	sampling-period	1000
settings	hide-attached-data	false
	media-accounts-monitoring	true
	subject-size	40

Interaction Attributes

There are two types of interaction attributes provided by RSS Driver: media channel generic and RSS-specific. RSS-specific interaction attributes are named in accordance with this pattern: _rss<rss-specific attribute name>

Name	Description
Generic Channel Attributes
_umsChannel	Media channel name
_umsChannelMonitor	Media channel monitor name
attr_tenant_id	Tenant ID
attr_media_type	Media type (RSS is the default; may be redefined in channel configuration)
attr_itx_type	Interaction type
attr_itx_subtype	Interaction subtype
attr_is_online	Whether the media is online
attr_queue	Queue
attr_user_data	User data
RSS-Specific Attributes
_rssChannelTitle	Title
_rssChannelCopyright	Copyright
_rssChannelLink	Channel Link
_rssChannelCategory	Category
_rssChannelLanguage	Language
_rssChannelPublishedDate	Date Published
_rssChannelImageTitle	Title
_rssChannelImageLink	Image Link
_rssChannelImageUrl	Image URL
_rssItemGuid	Globally Unique Identifier
_rssItemTitle	Item Title
_rssItemLink	Item Link
_rssItemAuthor	Author
_rssItemPublishedDate	PublishedDate
_rssItemCategory	Category
_rssItemFullDescription	Description
_rssItemContent	Contents

Next Steps

Review the sample RSS business process.