Start your Servers

Purpose: To describe how to start the servers.

Configure the Web Engagement Channel

Purpose: To configure the engagement channel in the Backend Server's configuration options.

Start

1. Open Genesys Administrator and navigate to PROVISIONING > Environment > Applications. Select the application defined for the Web Engagement Backend Server and click Edit...
2. Select the options panel. In the service:wmsg section , select the wmsg.connector.defaultEngagementChannel option and enter the engagement mode that you wish to implement for your application: proactiveChat, proactiveCallback.

End

Next Steps
Configure the Registration Form

Configure the Registration Form

Purpose: Set up the Registration Form in the Backend Server's configuration options. This option displays the registration form to anonymous customers when they are engaged by the Solution.

Start

1. Open Genesys Administrator and navigate to PROVISIONING > Environment > Applications. Select the application defined for the Web Engagement Backend Server and click Edit...
2. Select the options panel. In  the service:wmsg section, select the wmsg.connector.wns.showRegistrationForm option. Set to all to display this form for all types of engagement. See the wmsg.connector.wns.showRegistrationForm for details about possible values.
   

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Next Steps
Start the Web Engagement Servers

Start the Web Engagement Servers

Purpose: If you've been through all the previous steps successfully, you can start your Web Engagement Servers from either Genesys Administrator, or the Start.bat script.

Start

• You can start servers from the Genesys Administrator.
  1. Navigate to PROVISIONING > Environment > Applications.
  2. Select the Web Engagement Servers.
  3. Click Start applications in the Runtime panel.
• Or, use the provided Start.bat script.
  1. Navigate to the Web Engagement installation directory and launch the Windows Console of commands (cmd.exe). 
  2. Type: 
     start.bat

End
The Web Engagement Backend Server and Web Engagement Frontend Server are started in Genesys Administrator.

Next Steps

Summary of Tasks