Viewing Interaction Case Data

The Web Engagement Plug-in adds two additional information fields to the default Case Information region:

1. Current Web Page: This is the web page the visitor is currently browsing. This value is updated as the visitor browses the website for the current interaction.
2. Engagement Start Page: This is the web page where Web Engagement was initiated. This value does not change for the current interaction.

Both fields can be managed as standard Interaction Workspace Case Data fields (see Customer Case information in the Interaction Workspace Deployment Guide). Web Engagement fields use the following Case Data business attribute values:

1. Current Web Page
2. Engagement Start Page